It has driven me nuts the last few weeks. I've tried the "get my payment" application a number of times and it tells me to enter my bank info so I do. In that process they ask my Adjusted Gross Income which I enter direct off the return. Next they ask about whether you received or owed money, and if so...how much. It tells you even if you applied your refund to next year to enter the amount after checking the correct box. It always came back saying "doesn't match their records." Tonight just for the heck of it I clicked on the Frequently Asked Questions and went down to the line that describes what to enter if you applied you refund to next year. There....it tells you if you applied it to next year to enter zero....which I did. Bingo! It worked and said it will be direct deposited in the account info I gave.
So my question is simply this....why the opposing instructions? One said to enter the amount whether you take a refund or apply it to next year. The other said to enter zero.
Now we'll see how long this takes, not optimistic for sure.
