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Grumpy
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« on: August 11, 2011, 10:23:09 AM » |
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Last year pulled my forks and had the dealer replace the seals. Going to Inzane right side started leaking, pulled it apart this morning, and this is what I found. Looks like they drove the seal in with a screw driver, surprised it lasted as long as it did. Seeing the damage, going to rebuild both sides. Really stinks to pay for work and get this, I am going to see the service manager tomorrow, and explain to him what I think of their work, may even teach him some new words.   Pulled the left side apart, and it is worse, frikin unbelievable.
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« Last Edit: August 11, 2011, 01:21:55 PM by Grumpy »
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 Life is like a hot bath. It feels good while you’re in it, but the longer you stay in, the more wrinkled you get. |
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Serk
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« Reply #1 on: August 11, 2011, 10:24:55 AM » |
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^^^ Before this, his handle was "Cheerful"...
(Sorry, couldn't resist... Good luck with the dealer, who knows, maybe they'll try to make things right...)
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Never ask a geek 'Why?',just nod your head and slowly back away...  IBA# 22107 VRCC# 7976 VRCCDS# 226 1998 Valkyrie Standard 2008 Gold Wing Taxation is theft. μολὼν λαβέ |
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Daniel Meyer
Member
Posts: 5493
Author. Adventurer. Electrician.
The State of confusion.
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« Reply #2 on: August 11, 2011, 10:29:29 AM » |
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That's pretty incredible!
Examine your sliders VERY closely and make sure they didn't damage them with the screwdriver as well.
and: Is that the spring side of the seal? Sorta looks like they may have had it in there backwards too?
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« Last Edit: August 11, 2011, 10:31:42 AM by Daniel Meyer »
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CUAgain, Daniel Meyer  |
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KY,Dave (AKA Misunderstood)
Member
Posts: 4146
Specimen #30838 DS #0233
Williamsburg, KY
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« Reply #3 on: August 11, 2011, 10:30:30 AM » |
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^^^ Before this, his handle was "Cheerful"...
(Sorry, couldn't resist... Good luck with the dealer, who knows, maybe they'll try to make things right...)
 +1 on hoping they make it up somehow....... |
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The Anvil
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« Reply #4 on: August 11, 2011, 10:32:27 AM » |
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I with this weren't as common as it is.
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Boxer rebellion, the Holy Child. They all pay their rent.
But none together can testify to the rhythm of a road well bent.
Saddles and zip codes, passports and gates, the Jones' keep.
In August the water is trickling, in April it's furious deep.
1997 Valk Standard, Red and White.
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Grumpy
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« Reply #5 on: August 11, 2011, 10:55:27 AM » |
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That's pretty incredible!
Examine your sliders VERY closely and make sure they didn't damage them with the screwdriver as well.
and: Is that the spring side of the seal? Sorta looks like they may have had it in there backwards too?
The seal was in the right direction. No damage to the slider or the housing. The seal has a spring on both sides, I guess the outer is a wiper to keep dirt out of the oil side. Also found the upper spring seat washer was cocked to one side, not seated in the notch. I think I could have had a kid down the street do a better job. |
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Life is like a hot bath. It feels good while you’re in it, but the longer you stay in, the more wrinkled you get. |
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old2soon
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« Reply #6 on: August 11, 2011, 11:44:45 AM » |
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And yet they wonder why we call em STEALERS. Plz let us know the out come of your discussion with the stealer. If need be i might be able to come up with a $100.00 or so fer bail.  Hope it don't come to that bro.  I haven't been on this board that long but the horror storys keep coming in and they never cease to amaze and anger me.  Hope they do right by you.  RIDE SAFE. |
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Today is the tommorow you worried about yesterday. If at first you don't succeed screw it-save it for nite check. 1964 1968 U S Navy. Two cruises off Nam.
VRCCDS0240 2012 GL1800 Gold Wing Motor Trike conversion
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Grumpy
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« Reply #7 on: August 11, 2011, 12:03:14 PM » |
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And yet they wonder why we call em STEALERS. Plz let us know the out come of your discussion with the stealer. If need be i might be able to come up with a $100.00 or so fer bail. Hope it don't come to that bro. I haven't been on this board that long but the horror storys keep coming in and they never cease to amaze and anger me. Hope they do right by you. RIDE SAFE. Heck at my age and the way SSI is, free room and board don't look all that bad |
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Life is like a hot bath. It feels good while you’re in it, but the longer you stay in, the more wrinkled you get. |
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FryeVRCCDS0067
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« Reply #8 on: August 11, 2011, 12:26:54 PM » |
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That's unreal. A drunk chimp with a couple of rocks could have done better.
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"Extremism in the defense of liberty is no vice. And... moderation in the pursuit of justice is no virtue.'' -- Barry Goldwater, Acceptance Speech at the Republican Convention; 1964  |
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The Anvil
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« Reply #9 on: August 11, 2011, 12:27:39 PM » |
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That's unreal. A drunk chimp with a couple of rocks could have done better.
Well it was a dealer so that's probably who did it. |
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Boxer rebellion, the Holy Child. They all pay their rent.
But none together can testify to the rhythm of a road well bent.
Saddles and zip codes, passports and gates, the Jones' keep.
In August the water is trickling, in April it's furious deep.
1997 Valk Standard, Red and White.
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Grumpy
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« Reply #10 on: August 11, 2011, 01:27:41 PM » |
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« Last Edit: August 11, 2011, 03:17:37 PM by Grumpy »
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Life is like a hot bath. It feels good while you’re in it, but the longer you stay in, the more wrinkled you get. |
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sugerbear
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« Reply #11 on: August 11, 2011, 01:48:53 PM » |
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ya gotta tell us what dealer, so we can ALL send them a big thank you e-mail |
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John Schmidt
Member
Posts: 15285
a/k/a Stuffy. '99 I/S Valk Roadsmith Trike
De Pere, WI (Green Bay)
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« Reply #12 on: August 11, 2011, 03:30:26 PM » |
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Bill, I posted this on the Fla. board...just in case.  ++++++++++++++++++++++ That's unbelieveable...on second thought, no it isn't. Let me know what you use to install the new ones, I'm thinking of buying(or making) the tools for that job just so I'll have them when needed. As for Saturday, why don't you drive down to meet us, I have something else I want to talk to you about if you do. |
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Grumpy
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« Reply #13 on: August 11, 2011, 04:03:41 PM » |
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I will try, probably in the truck. Going to be a while before I get the parts for the Valk. May drag the cm450 out and ride it there. I sat down last night and made a seal driver, like the one from Honda, but used brass so not to worry about scratching the fork slides.
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Life is like a hot bath. It feels good while you’re in it, but the longer you stay in, the more wrinkled you get. |
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Chiefy
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« Reply #14 on: August 12, 2011, 03:25:19 AM » |
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Was that dealer in Tampa?
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 1998 Valk Standard 52,500 miles |
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Grumpy
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« Reply #15 on: August 12, 2011, 04:15:36 AM » |
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It is in Brandon,FL . I am going to go there today and talk to the manager.
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Life is like a hot bath. It feels good while you’re in it, but the longer you stay in, the more wrinkled you get. |
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MacDragon
Member
Posts: 1970
My first Valk VRCC# 32095
Middleton, Mass.
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« Reply #16 on: August 12, 2011, 04:53:18 AM » |
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It is in Brandon,FL . I am going to go there today and talk to the manager.
Bring one of your forks with you... walk in holding it like a baseball bat and ask. "Where's the Asswipe, so called, Mechanic that worked on my bike??" |
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« Last Edit: August 12, 2011, 04:58:47 AM by MacDragon »
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 Ride fast and take chances... uh, I mean... ride safe folks. Patriot Guard Riders |
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Chiefy
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« Reply #17 on: August 12, 2011, 05:06:01 AM » |
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It is in Brandon,FL . I am going to go there today and talk to the manager.
I've always felt ours here in Sarasota is pretty good. Long ride for you though. |
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1998 Valk Standard 52,500 miles |
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Grumpy
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« Reply #18 on: August 12, 2011, 11:08:35 AM » |
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Well I guess I can post the dealer now, Extreme Power Sports on US 301, Brandon,Fl
Took the seals in this morning, manager had 50 ,excuses. Seals rotten, Seal driver makes the notches driving the seals in, did not think they were Honda seals, and they supplied them, etc etc. I still had the receipt for the work. No apology or offer of a refund. So basically I told him, he did not know the difference from his ass and a hole in the ground . Even showed him a picture of the proper Honda Seal driver. Actually it was a lot worse, will not say it here NSFW. Good part, several folks were in to get service work done, after listening to my altercation with the manager, got on their bikes and left. I will never recommend this place to any one, and suggest another dealer that does good work. I just used this one originally as it was close to where I live. |
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Life is like a hot bath. It feels good while you’re in it, but the longer you stay in, the more wrinkled you get. |
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Serk
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« Reply #19 on: August 12, 2011, 11:14:39 AM » |
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Well I guess I can post the dealer now, Extreme Power Sports on US 301, Brandon,Fl
Took the seals in this morning, manager had 50 ,excuses. Seals rotten, Seal driver makes the notches driving the seals in, did not think they were Honda seals, and they supplied them, etc etc. I still had the receipt for the work. No apology or offer of a refund. So basically I told him, he did not know the difference from his ass and a hole in the ground . Even showed him a picture of the proper Honda Seal driver. Actually it was a lot worse, will not say it here NSFW. Good part, several folks were in to get service work done, after listening to my altercation with the manager, got on their bikes and left. I will never recommend this place to any one, and suggest another dealer that does good work. I just used this one originally as it was close to where I live. ...I find a bit of humor in the fact that they're looking to hire a Motorcycle Tech and a Parts Manager... http://www.indeed.com/q-Powersports-l-Brandon,-FL-jobs.html |
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Never ask a geek 'Why?',just nod your head and slowly back away... IBA# 22107 VRCC# 7976 VRCCDS# 226 1998 Valkyrie Standard 2008 Gold Wing Taxation is theft. μολὼν λαβέ |
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9Ball
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« Reply #20 on: August 12, 2011, 01:05:27 PM » |
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forward those pictures and the explanation (a scanned copy of your service receipt would make a great attachment) to Honda corporate....as many email addresses as you can find...doesn't have to be the service people. Eventually someone higher up will see it. Make sure to CC the offending Honda dealer too...  May only get you personal satisfaction, but that's priceless. |
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VRCC #6897, Joined May, 2000
1999 Standard
2007 Rocket 3
2005 VTX 1300S
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old2soon
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« Reply #21 on: August 12, 2011, 04:45:24 PM » |
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Well I guess I can post the dealer now, Extreme Power Sports on US 301, Brandon,Fl
Took the seals in this morning, manager had 50 ,excuses. Seals rotten, Seal driver makes the notches driving the seals in, did not think they were Honda seals, and they supplied them, etc etc. I still had the receipt for the work. No apology or offer of a refund. So basically I told him, he did not know the difference from his ass and a hole in the ground . Even showed him a picture of the proper Honda Seal driver. Actually it was a lot worse, will not say it here NSFW. Good part, several folks were in to get service work done, after listening to my altercation with the manager, got on their bikes and left. I will never recommend this place to any one, and suggest another dealer that does good work. I just used this one originally as it was close to where I live. O-k i'll play devils advocate here.  How much did they rip-screw-cheat-flim flam and just generally get into your wallet for?? Sad part of this is-i was pullin for ya and hopeing they would do the RIGHT thing. The fact that i'm not surprised-angry-pissed off-wanting to do a number on the service manager comes to mind-but not the least bit surprised. Says a lot about the world we be livin in now. No body wants to take responsibilty. Sad-not unexpected-but sad. RIDE SAFE. |
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Today is the tommorow you worried about yesterday. If at first you don't succeed screw it-save it for nite check. 1964 1968 U S Navy. Two cruises off Nam.
VRCCDS0240 2012 GL1800 Gold Wing Motor Trike conversion
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Grumpy
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« Reply #22 on: August 12, 2011, 05:53:58 PM » |
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I pulled the forks and took them in, $175 to replace seals and bushings. They screwed the seals, and the bushings don't look like they were changed. Not that the money will kill me, just hate getting ripped off by a supposed to be reputable dealer. I will never go back, and before it is over others will get an ear full also.
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Life is like a hot bath. It feels good while you’re in it, but the longer you stay in, the more wrinkled you get. |
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MacDragon
Member
Posts: 1970
My first Valk VRCC# 32095
Middleton, Mass.
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« Reply #23 on: August 12, 2011, 06:01:18 PM » |
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It is in Brandon,FL . I am going to go there today and talk to the manager.
Bring one of your forks with you... walk in holding it like a baseball bat and ask. "Where's the Asswipe, so called, Mechanic that worked on my bike??" I hate to say I told ya so.^^^^ All kidding aside, The e-mail suggestion from jrhorton is a good one. I might have suggested the same. I'm the Business Manager at a Jeep Dealership. If you were talking with the Service Manager... Go talk to the GM and ask for the owner's name and contact info. Go in with some of the pics you took and the parts...not just the parts. Tell the GM about the conversation with his Service Mgr. and that you want some serious satisfaction or you will make life very miserable for them. Ask him how their CSI (Customer Satisfaction Index) is w/ American Honda right now. It effects how they are evaluated from Honda. (Assuming Extreme Power Sports is a Honda Dealer) Write up a letter explaining the screw-up and show it to him... Tell him just a couple of places it is going if you don't get some satisfaction here. Letter to the editor of the local paper, (free to you), Complaint to BBB, (free), You'll put in a Claim/Complaint to the Consumer Protection Division of the Attorney General Office, (free) If someone Googles their name, they'll see your "Buyer Beware" alert first. (Hey... even bluffing can work) Bottom line is...no Dealership wants to see their bottom line go down... You have definitely been wronged here and it sucks... If they have any brains at all between them, they'll do something for you. Tell them you want your money back, and you want it now... Good luck. |
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« Last Edit: August 12, 2011, 06:04:19 PM by MacDragon »
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Ride fast and take chances... uh, I mean... ride safe folks. Patriot Guard Riders |
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Kylenav
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« Reply #24 on: August 12, 2011, 06:32:25 PM » |
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I sent you a PM a min. ago Grumpy about another issue...
I had a run in with Brandon Honda a few months ago. HORRIBLE. Ended with the sheriff getting involved because they came to my house and staked me out for an hour for a piece of paper they left in my odyssey. Anyways I called corporate Honda and the owner of Brandon Honda. I got a lot further with corporate than i did with the dealer. If you can't find the number I'll do some searching for it. I got it somewhere's I think. My dad was good friends with the owner of a honda dealership up in GA. I'll give him a call and see if he can provide me any insight on the best way to get it taken care of. I'm sure he knows somebody in corporate...
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sugerbear
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« Reply #25 on: August 12, 2011, 07:23:45 PM » |
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RoadKill
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« Reply #26 on: August 12, 2011, 07:28:35 PM » |
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forward those pictures and the explanation (a scanned copy of your service receipt would make a great attachment) to Honda corporate....as many email addresses as you can find...doesn't have to be the service people. Eventually someone higher up will see it. Make sure to CC the offending Honda dealer too... May only get you personal satisfaction, but that's priceless. I like that line of thinkin  |
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Grumpy
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« Reply #27 on: August 12, 2011, 07:39:43 PM » |
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Thanks, I will get a letter off with pictures. Hopefully can keep some one else from getting screwed over. |
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Life is like a hot bath. It feels good while you’re in it, but the longer you stay in, the more wrinkled you get. |
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KW
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« Reply #28 on: August 12, 2011, 07:55:13 PM » |
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I had a flat (nail in tire) on a Saturday a few years ago while in Florida. Had big plans to ride with the Fla. crew over to Daytone. Long story short; I calleod a bunch of Dealers and the ONLY one who would take my bike in and promised to get right on it was the Dealer just outside (north) of Ocala. I liked the service manager. He took care of us. I went back a last year and see they had moved to a brand new building right next door to their old one. It was a whole different vide and far less friendly (IMO.) So I don't know if it's still a good shop or not?
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