Valkyrie Riders Cruiser Club
July 11, 2025, 03:16:08 PM *
Welcome, Guest. Please login or register.

Login with username, password and session length
Ultimate Seats Link VRCC Store
Homepage : Photostash : JustPics : Shoptalk : Old Tech Archive : Classifieds : Contact Staff
News: If you're new to this message board, read THIS!
 
MarkT Exhaust
Pages: [1]   Go Down
Print
Author Topic: Internet provider fiber optics went down Friday  (Read 659 times)
cookiedough
Member
*****
Posts: 11689

southern WI


« on: May 03, 2020, 10:51:38 PM »

Our internet provider with wife staying home doing work from home now involving millions of dollars of banking transactions daily this past Friday found out by me later calling in was doing 'maintenance'  in our town on the new fiber optics they installed in town over 1 month ago.  Wife was unaware of the millions of emails in banking activities that did NOT go thru from 1130 a.m. thru 4 p.m. when she went to look back in her sent folder of emails and last one was 1132 a.m. in sent folder should have been 20-30 more emails in there was NONE.  She tried her cell phone also and no luck NO FRICKING INTERNET for 5 hours on Friday. 

I called our internet provider that night when I got home from work and chewed their butt out.  ONE would think that if performing 'maintenance' taking our internet DOWN for 5 hours they would inform us all right thru text or email first right?    If wife looses her job or gets in trouble over lousy internet service knowing that this fiber optics is crap reliable heads will roll.   I am demanding a call on Monday from internet provider again on what will be done about this in the future if it ever happens again which with them am sure will.    A 50 dollar credit if it happens again while wife is home will not suffice how about if she looses her job over it her one years salary credit since out of a job?   tickedoff

I had them put in my account a years salary credit if EVER happens again with NO warning or notice and if EVER happens again in next month or so when wife home I will be dropping them like a ton of bricks and switching to Charter Spectrum fiber since they also gave us an option of high speed internet in this one horse town.    A simple email or TEXT to my phone would have been the least they could have done to warn the internet was going to be down for 4+ hours on Friday for 'maintenance'.   What maintenance?   A BRAND NEW fiber optic system should be bulletproof right work out the darn bugs BEFORE going LIVE. 
Logged
Serk
Member
*****
Posts: 21838


Rowlett, TX


« Reply #1 on: May 04, 2020, 07:46:47 AM »

Many modern routers have the ability to have a secondary WAN connection, either a 2nd ISP or connect it to a cell phone and utilize the phone's WAN link to the router and the rest of the house.....

It's not ideal, but with both myself and the spousal unit being full time remote workers, we tested it and it does work well enough to get our jobs done.

Also, unless you're paying for business class Internet connection, outages are expected and really just need to roll with the punches. Because of us relying on it so heavily (And also because I like to run servers out of my house) we pay a LOT more for business class Internet, which gives us much tighter SLA's in regards to outages, notices thereof, restoration, etc...

Logged

Never ask a geek 'Why?',just nod your head and slowly back away...



IBA# 22107 
VRCC# 7976
VRCCDS# 226

1998 Valkyrie Standard
2008 Gold Wing

Taxation is theft.

μολὼν λαβέ
scooperhsd
Member
*****
Posts: 5722

Kansas City KS


« Reply #2 on: May 04, 2020, 08:24:12 AM »

Seconding Serk. What most of us are paying for on internet is for basic access, with them ALLOWING you to use it for work at home.

If you really want the level of service that businesses need - be prepared to pay for it.

I pay Google fiber $55 / month for 500 Mbps service (up and downstream). That is amazingly cheap for what you get. Back when I first got DSL service (back in 2000), I was the 3rd household to get service in the phone shack that serviced my neighborhood / house. I paid about what I do now - for 500 Kbps down / 125Kbps up. So, I'm paying the same dollar amount (but the dollars are cheaper) for 1000 times faster service. Before DSL was available, you had to use ISDN or dialup analog modems (53Kbps down, 33Kbps up under ideal conditions - I usually got 44K - 46k down) - and to get "fulltime service", I had a 2nd analog phoneline plus paying for a dialup ISP ($20 / month or so ?)

So , you want a possible, low-use secondary internet access. If it is available, you can check with your local cable company for their lowest price tier, and get a dual WAN router (and configure it appropriately), or you can pay your cell phone company for tethering service with "unlimited data" (this won't be cheap either) .  most any "smartphone" will have options on it to do this either via bluetooth, Wifi hotspot, or even USB tethering.

What I do - I just use my google service. If I'm going to have an extended outage, I'll set my phone up as a hotspot (and try to stay below my data limit). As long as I don't do any streaming, it works well enough to check email and TEXT based forums for a couple days.
Logged
ridingron
Member
*****
Posts: 1188


Orlando


« Reply #3 on: May 04, 2020, 06:55:16 PM »

I find it hard to believe they went down for 4 hours for maint. in the middle of the day. If the new system crashed, it crashed. Man up and say it crashed.  Maint. should be scheduled, with notice, to impact as few as possible.
Logged

cookiedough
Member
*****
Posts: 11689

southern WI


« Reply #4 on: May 04, 2020, 07:06:51 PM »

I find it hard to believe they went down for 4 hours for maint. in the middle of the day. If the new system crashed, it crashed. Man up and say it crashed.  Maint. should be scheduled, with notice, to impact as few as possible.

as expected, NO phone call from internet provider I requested today.  going to call 1st thing tomorrow.  NO surprise there I talked to while outside messing with my rotor the company used for landscaping for my internet provider digging holes all over yards in town for their fiber optics and they even heard 100s all over having issues with them keeping reliable internet on 24/7.  How else is NO emails being delivered from 1132 a.m. to after 4 p.m.?    I called them friday night reporting an outage and they even said they had maintenance on Friday during the day, not sure how long but one would think what I told my wife to do is unplug the router/modem they proved in the basement and it worked then, but was near 5 p.m. which did  her no good.  MAN UP,  how about coughing up 70 grand my way if my wife looses her job because of this B.S. that my internet provider thinks is O.K. to just shut down all internet in town with NO warning or notice beforehand.  That is Bull Pucky beyond belief. 
Logged
3fan4life
Member
*****
Posts: 6958


Any day that you ride is a good day!

Moneta, VA


« Reply #5 on: May 04, 2020, 08:01:05 PM »

I find it hard to believe they went down for 4 hours for maint. in the middle of the day. If the new system crashed, it crashed. Man up and say it crashed.  Maint. should be scheduled, with notice, to impact as few as possible.

as expected, NO phone call from internet provider I requested today.  going to call 1st thing tomorrow.  NO surprise there I talked to while outside messing with my rotor the company used for landscaping for my internet provider digging holes all over yards in town for their fiber optics and they even heard 100s all over having issues with them keeping reliable internet on 24/7.  How else is NO emails being delivered from 1132 a.m. to after 4 p.m.?    I called them friday night reporting an outage and they even said they had maintenance on Friday during the day, not sure how long but one would think what I told my wife to do is unplug the router/modem they proved in the basement and it worked then, but was near 5 p.m. which did  her no good.  MAN UP,  how about coughing up 70 grand my way if my wife looses her job because of this B.S. that my internet provider thinks is O.K. to just shut down all internet in town with NO warning or notice beforehand.  That is Bull Pucky beyond belief. 


If her employer ordered her to work from home, doesn't provide internet service for her to do so and then fires her because the ISP experienced an outage.

She needed a different employer anyway.
Logged

1 Corinthians 1:18

carolinarider09
Member
*****
Posts: 12450


Newberry, SC


« Reply #6 on: May 05, 2020, 11:12:10 AM »

I guess I am very lucky.  Being retired, I don't have to work at home but my old internet service provider AT&T provided internet service over twisted pair.  It rarely failed but speed was limited to about 3 Mbps download and 1.5 Mbps on upload. 

Late last year, I noticed some linemen working on the power lines across the road from my house.  The lines provide power to residents in my small town not within the city limits.  Its an Electric COOP. 

I was out waking the dog and chatted with the lineman.  He said they were running Fiber Optics for internet service.  Since a pole on my property was attached to a pole for the COOP for support I was still able to get Fiber Optic service (100 Mbps) for a price similar to what I was paying AT&T.

The reason I bring this up is I found out (from the town's people), the COOP was running fiber to all their substations for control.  Someone in the COOP said, "Hey why not just allow COOP customers to get fiber".  And the business was born.  And the local guy says they are making good money.

And, since the fiber is being used fo their substation control, I am reasonably confident that it will be fairly reliable. 

Just one other experience. 
Logged

cookiedough
Member
*****
Posts: 11689

southern WI


« Reply #7 on: May 06, 2020, 08:08:50 PM »

I find it hard to believe they went down for 4 hours for maint. in the middle of the day. If the new system crashed, it crashed. Man up and say it crashed.  Maint. should be scheduled, with notice, to impact as few as possible.

as expected, NO phone call from internet provider I requested today.  going to call 1st thing tomorrow.  NO surprise there I talked to while outside messing with my rotor the company used for landscaping for my internet provider digging holes all over yards in town for their fiber optics and they even heard 100s all over having issues with them keeping reliable internet on 24/7.  How else is NO emails being delivered from 1132 a.m. to after 4 p.m.?    I called them friday night reporting an outage and they even said they had maintenance on Friday during the day, not sure how long but one would think what I told my wife to do is unplug the router/modem they proved in the basement and it worked then, but was near 5 p.m. which did  her no good.  MAN UP,  how about coughing up 70 grand my way if my wife looses her job because of this B.S. that my internet provider thinks is O.K. to just shut down all internet in town with NO warning or notice beforehand.  That is Bull Pucky beyond belief.  


If her employer ordered her to work from home, doesn't provide internet service for her to do so and then fires her because the ISP experienced an outage.

She needed a different employer anyway.

you all must be or have been in the past working for good employers of which both my wife and I agree does not exist anymore anywhere, just lesser of the 2 evils to pick from is all.  That is not our case never has been having decent respectable employers.  My wife tolerates her boss for lack of a better word,  but the newbie bosses boss is a _itch.  She found out today the adm. assistant for her bosses boss ONLY been there 1 year cannot stand working for her any longer so she gave 2 weeks notice today to go work for a husband/wife who she met at a gym in their  house taking care of their 3 kids, no benefits nothing besides a paycheck.  That is how bad it is there.  Oh yah,  the bosses boss _itch has said publicly to the 4 in her dept. that she can hire her 17 year old son to do a better job than what we currently have now.    I would have said go for it but my wife has been there since 1990 will be 30 years in October seen it all, done it all thru thick and thin (is very thin now)  vs. me when someone tells me that is time to leave having NO respect for anyone brain dead from the neck up   uglystupid2

anyways,  back on topic:  I finally decided since NO phone call to call my internet provider today and they are going to send a TEXT to my cell phone supposedly on anymore outages or maintenance being performed in town (or so they say)  but I would not count on it.   And yes,  her company will fire anyone just looking for an excuse since after this virus B.S. is over,  they are firing permanently about 1/2 to all of a few Accounting depts. sending their jobs overseas to India to people am sure barely able to speak English working for 3 bucks per hour.    It is the way of the world nowadays been thru 3 of these like this myself but to other US cities not overseas.
About 15 years or so ago my current company closed the US plant is a smidge of what it once was back in the heyday and built a HUGE mfg. plant in MEXICO hiring workers willing to work for a few bucks per hour tops.  

INteresting,   yesterday as well Charter Spectrum called me up about their TV/internet pkg. and I would not do their TV but the Internet alone same fiber optics but 200 meg vs. 300 megs I have now which is fine as long as RELIABLE offered for 5 bucks less per month their internet for 2 years NO committment either vs. what I have now.  I asked what their rate goes up to AFTER 2 years though and NO straight answer just BS talk.  My current rate is pretty much good forever or until they think my internet provider thinks they can jack up the rates.  So, I could keep switching back and forth between the 2 internet providers in my town every 1 to 2 years to get NEW customer rates all over again which is what I will do if I cannot #1 get reliable fiber optics from current provider and #2 same rates as what I have now being about 60 per month.   If I had to guess,  after that 2 years with Charter Spectrum that 55 per month pricing will go up to say 80 bucks per month just for internet and that is too much.  I am not stupid,  Charter Spectrum sales lady knows EXACTLY what the 'after 2 year' internet pricing is NOW but she will NOT tell me am guessing 20 dollar jump.
« Last Edit: May 08, 2020, 08:19:29 AM by cookiedough » Logged
Pages: [1]   Go Up
Print
Jump to: