This is the reply I got from my Congresswoman's office.
I have not called the IRS number yet.
KENDRA HORN
5TH DISTRICT, OKLAHOMA Congress of the United States // House of Representatives // Washington, DC 20515
Hello, this is Rachel Morse from Congresswoman Horn's office. I was given your inquiry regarding the Economic Impact Payment, or stimulus check. I am sorry that it's been such a mess! For weeks, I have been fielding calls and e-mails from people in similar situations as you. Recently, the IRS released a statement to Congressional offices that there are still several million people who have not received the EIP yet. Unfortunately, the IRS will not give us a schedule of when and how the remaining folks will get their payment. We are pressuring the IRS for more information; I can promise you that. The IRS has established a hotline for people to call and hopefully talk to an agent. It's a drawn out process but right now it's the best we have. That number is 800-919-9835.
Here's what I've learned with the hotline: there is an almost 2 minute recording at the beginning of the call. Then, callers are put into one of two loops. One loops takes a person through Frequently Asked Questions but does not give an opportunity to speak to a live person. The other loop, though, will mention the FAQ's and the IRS website but will also give opportunity to talk to someone. The first set of people answering calls can only answer frequently asked questions, you have to ask to speak to the next level agent. Those next level agents DO have access to IRS records and info and can usually pinpoint what is happening with the stimulus payment. Finally, I recommend calling early in the morning if you can. The hotline operates on eastern standard time and seem to be less busy around 8-10 a.m. our time.
I hope this information is helpful. My e-mail is
Rachel.Morse@mail.house.govSincerely,
Kendra Horn
Member of Congress
KH/RM
Sincerely,
Kendra Horn signature.
Kendra Horn
Member of Congress