I tell ya Sears has gotten terrible about returning items, and most of all they don't want to even replace faulty parts under warranty. I've been trying to get some cables for my workout machine for the past 4 weeks and the manufacture of the machine says call Sears they handle that. Yeah right, I cant even get a response for Sears at all, it's one of those 800 #'s and cant ever talk to anybody. I don't think I'll shop at Sears anymore.
Don't call the 800 #. Call your local store and ask to speak to the general manager. He/she will make it right I am sure. Talking to Andy in Pakistan will get you know where.
Misfit is right in his suggestion.
My grandmother, (bless her soul) gave me a socket set when I turned 16. That was 60 years ago, last September. Last week when I was using the ratchet the ratcheting gears went out of it for the 2nd time. Went into my local Sears store with the ratchet in hand, I just wanted the gears, I did not want to break up this set.
The sales lady grabbed a new ratchet, then said I'll take theold one, told he no, I wanted the old ratchet, gave her my reason, and she said, you are entitled to the new ratchet, now if you want new gears for the old one go back to parts with it..........
I took the new ratchet, went back to parts, he looked at it and said I don't know but I will check.
About 2 hours ago, I got a call that my parts were in. Ran over to the store, picked em up and totally expecting to pay for the gears. Walked out the door with only a thank you to the store.
Came home, put in the new gears and it works like a champ again, plus I have another ratchet to add to my collection.
I'll be using SEARS in the future....... Trust me......