UPS issue

[Rider89]

Okay,

I was awaiting a set of exhaust C.O.D via UPS.
Well they arrived at my office yesterday and I was out so my office refused them.
Thats not much of an issue, so I called UPS, informed them of the error, requested that they redeliver them tomorrow (today) and they agreed.
So I'm waiting for my pipes when I decided to go online and track the package and to my surprise they were on thier way back to the shipper!!
I called UPS (again) they found the log of the call and agreed that they should have redelivered the pipes, but said "we're sorry, but there's nothing we can do once they are on thier way back to the shipper.
Do I have a recourse with UPS?
The shipper (seller) acted in good faith and I was told they would be delivered.
Can UPS eat the return, return shipping back to me?
I'm Pi$$ed and I'm sure to the seller it looks as if I've flaked on the purchase even though I've communicated with twice today.


Mark

[Brad]

You need to talk to someone else at UPS.  They can intercept that package at any point along the way when it is scanned for transfer at a depot.  They should be able to turn it back around at its next stop.

[R J]

You need to talk to someone else at UPS.  They can intercept that package at any point along the way when it is scanned for transfer at a depot.  They should be able to turn it back around at its next stop.

10-04 on what Brad said..   That happened to my son a few weeks ago on some Bennelli parts he ordered from New York or PA, anyway out East someplace.   They caught the package and turned it around, it got back here about 3 or 4 days later than scheduled the 1st time......

Nother thing, if you are gingto use your work receiving dept, inform them of what you are doing.   Its helps if all parties know what is going on.......   OR, tell your sender you will pick the package up at this end instead of having it delivered to the house.


You probably hit a Rookie who didn't know crap about the system except to take packages and $$$.....

[Gear Jammer]

Brad,  I'm one of the UPS guys, 32 years, so no rookie.      Depending on from where and to where the package is being shipped will determine the possibility of being intercepted.  Some packages are put into trailers that go all the way, non-stop so intercept in not likely.  Many trailers go by rail.  I pick up trailers in Dallas that left St Paul MN several days before, and are not opened at any point along the way, so no intercept.  And even if UPS could, it's not really feasible to unload a complete trailer to intercept one package.  As a previous poster mentioned, your receiving person messed up when he/she refused the package. Refusing a delivery and not being there for a delivery are two different things.  Refused means just that, you don't want it.  Of course, I understand you DO want it, and it wasn't YOU who refused the delivery, but that's irrelevant to UPS.      The only thing kinda surprising about this, is that UPS actually got the package returned so quickly.  And when you call UPS at the 800-PICKUPS #, you're talking to someone at some call center that has no idea of what's going on other than what she's reading on a computer screen.      I know this is an exercise in futility, and exasperating beyond belief, but the package is well on it's way to the original shipper's address.      Best bet for you is to contact him, tell him what happened and let him take on UPS.  Wish I had some secret knowledge of how to help you get what you need, but I'm just a lowly tractor-trailer driver in Texas telling you the cow ate the cabbage.