John Schmidt
Member
    
Posts: 15324
a/k/a Stuffy. '99 I/S Valk Roadsmith Trike
De Pere, WI (Green Bay)
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« Reply #3 on: November 19, 2017, 08:16:30 AM » |
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My wife got much the same worthless care earlier this year in a local skilled(?) nursing facility. Last Nov. 30, I had a hip replaced and was still a bit wobbly on my feet, using a cane constantly. Two weeks following my surgery, my wife fell at home, landed on her right shoulder breaking it in two places. I was in no shape to tend to her every need so after she spent four days in the hospital, she was admitted to a nearby nursing facility for the next two months. What a disaster that was! A number of times she called me at home, asking me to contact the front desk or the nurses station so someone would answer her call button. It was not unusual for her to wait over an hour for a response, and then it was often with some curt attitude and answers. They would complain to her about messing her bed, she'd tell them if they would only answer the call button it would't happen. I usually went up there twice a day but never at the same time, that tended to keep them off-guard and I could tell it PO'd the staff. Most nights before I left, I'd have to remake her bed, help her to the bathroom one last time, often help her clean up a little. She was so frail(still is at 81 lbs. fully dressed), at that time she had to learn to walk all over again after being bedridden for a few weeks. One afternoon while I was there she had some lady friends visiting and she mentioned about one nurse she had an exchange with earlier. I asked a few questions and she finally told me what had happened....I blew a gasket. I walked down to the nurses station and addressed the supervisor in something more than a "quiet undertone" and let him know if that woman EVER darkened my wife's door again, I'll fire every one of you because you'll be working for me when I'm done with this outfit. That nurses station is at a junction of three hallways and it's quite busy and somewhat noisy. Suddenly, everything stopped moving, you could hear a pin drop so I took that moment to name names. The nurse was let go but half the staff should have been let go with her. The care my wife got was useless, degrading at best, demeaning of the spirit of a woman known for her sweet and gentle persona.
I finally had things arranged for some home health care such as physical and occupational therapy, at home nursing care as needed, etc., so advised the nursing facility I was removing her by noon on Feb. 27. In the days prior I removed all her clothes which I had kept washed and ironed so she could at least feel a little refreshed, left her with one set of clothing for the trip home. The previous 2-3 weeks I had been taking her out in the car for a few hours if the weather was nice, she was thrilled to get some fresh air....something the facility wouldn't do. Sometimes I'd just wheel her out into the courtyard and sit with her on one of their park benches. Well, when I told the staff she was leaving by noon on Feb. 27, I was reminded of all the various papers needing signing and the time it would take to get it all together. I reminded them they had been given a ten day notice but come that day, they had done nothing in preparation. At 11:30am that day I was wheeling my sweetie down the hallway toward the exit and they took notice....finally. I reminded them of the 10 day notice I'd given and kept wheeling, finally stopping when my wife asked me to wait until high noon as that's the time I'd first stated she was leaving. In the last 15 minutes prior to noon that day, they accomplished what should have been done days earlier. We strolled/rolled out of there three minutes before noon on Feb. 27 and never looked back. Now I know why my dad made my sister sign a contract before giving her the house he lived in. She was an RN and my dad said he would give her and her husband the house on two conditions; they were to never encumber the house while he was still alive, and they were never to put him in a nursing home. Now I understand fully!
In the end, we were billed for over $8k they said our insurance didn't cover. I checked with my insurance and found all had been taken care of, we didn't owe them a dime. I was threatened with being sued so I suggested I would be happy to send them a copy of a small portion of what they had done those two months and reminded them it would all come out in court and the local media. Strange....haven't heard from them since and it's not on our credit file.
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