Shout out for great customer service

[Jess Tolbirt]

I bought some of those, "burn the hair off of a cats ass at 500 yards" LED lights from http://www.cyron.com/ and one of them went out after 6 months,, I sent them an email and asked them how to go about getting it replaced under the one year warranty and here was the correspondence between us.

From: Tolbirt, Jess [mailto:jess@chkequity.com]
Sent: Monday, January 11, 2016 12:26 PM
To: customer@cyron.com
Subject: burned out fog lamp

 

hello customer service,,
one of my fog lamps burned out and i am wondering how to go about getting a replacement, here is a copy of my receipt.

if i remember right it has a one year guarantee
thanks in advance,
Jess Tolbirt


First and foremost thank you for choosing Cyron products. Sorry to hear about the defect. We'll be happy to replace it for you. Your RMA number is for your records RA1356149AJ. The replacement will be shipped to you along with a return US mail label that you will be using to return the defective bulb back to Cyron. Thank you in advance for your patience and your understanding.

 

 

Regards,

CYRON Customer Care

www.CYRON.com

P 818-772-1900

What would YOU light today!?



I received the bulb in the mail today and they asked no questions.. So I want to ask you to at least give them a look see if you are looking for any lighting products,,


 

[da prez]

   Quite a line of product. I have been looking for accent lights and I will be doing more looking at their list of items.

                                     da prez

[signart]

I think it speaks well for the company for retrieving the defective product also. Tells me they want to inspect and determine what caused the failure so they can improve the product or prevent future problems.

[..]

They have some close outs at a good price

http://www.cyron.com/c-2-automotivemotorcycle.aspx

[Willow]

I bought some of those, "burn the hair off of a cats ass at 500 yards" LED lights ...

Two things, Jess, are inaccurate with this description.  First is that LED bulbs not only are virtually cold to the touch but also are significantly less hot that corresponding light bulbs of similar function.  The second is that a quick examination of almost any cat, excluding of course the Egyption hairless feline, will reveal that hair grows over the entire body of the beast with the notable exception of its eyes, the pads of its feet and its ass.  Well, one could likely include the tip of its nose.  No hair grows an the ass of a cat.

Please be more accurate, Jess, in your future revelations.

[G-Man]

I bought some of those, "burn the hair off of a cats ass at 500 yards" LED lights ...

Two things, Jess, are inaccurate with this description.  First is that LED bulbs not only are virtually cold to the touch but also are significantly less hot that corresponding light bulbs of similar function.  The second is that a quick examination of almost any cat, excluding of course the Egyption hairless feline, will reveal that hair grows over the entire body of the beast with the notable exception of its eyes, the pads of its feet and its ass.  Well, one could likely include the tip of its nose.  No hair grows an the ass of a cat.

Please be more accurate, Jess, in your future revelations.

SO, IF MY CAT LOOKED LIKE YOU, I'D SHAVE HIS ARSE AND MAKE HIM WALK BACKWARDS THING COULD NEVER REALLY HAPPEN??    WE'VE BEEN SOLD A BILL OF GOODS!   

[G-Man]

I had a pretty good customer service experience with Sears today.

Tried to buy a washing machine last night on-line.  Paid through Paypal and got e-mail receipts and confirmation of payment from Paypal.  Got an e-mail from Paypal this morning saying that Sears refunded the money, but no reason provided.  E-mail said to call Sears for more info.  Sears said card was denied.  Grrrrrrr.  We tried a couple times, denied again.  It's really a debit card attached to a checking account and there is 100 X's the cost of the machine in the account.  The customer service rep called the bank with me on the line and bank said card denied due to possible fraud. 

This is not the first time this happened.  Chase has shut down my account several times in the past couple of years and there has not yet been any instance of real fraud. But that's another thread.

Sears Customer rep stayed on the whole time to confirm the price then waited on the line while my account was unfrozen.  Then we went through the purchase of the machine but this time without Paypal (I thought using Papal was help avoid fraud and protect the buyer).  I even saved a few bucks because the machine was cheaper today than it was last night.  Finally, one went my way.

Overall, a good experience.

[Willow]

I bought some of those, "burn the hair off of a cats ass at 500 yards" LED lights ...

Two things, Jess, are inaccurate with this description.  First is that LED bulbs not only are virtually cold to the touch but also are significantly less hot that corresponding light bulbs of similar function.  The second is that a quick examination of almost any cat, excluding of course the Egyption hairless feline, will reveal that hair grows over the entire body of the beast with the notable exception of its eyes, the pads of its feet and its ass.  Well, one could likely include the tip of its nose.  No hair grows an the ass of a cat.

Please be more accurate, Jess, in your future revelations.

SO, IF MY CAT LOOKED LIKE YOU, I'D SHAVE HIS ARSE AND MAKE HIM WALK BACKWARDS THING COULD NEVER REALLY HAPPEN??    WE'VE BEEN SOLD A BILL OF GOODS!  

Dr. Gary, that could be the fault of my definition as opposed to someone else's.  Cats have no cheeks so I tend to refer to the cat's ass as that little bit of flesh that surrounds the orifice through which the cat's business is provided.  Some would refer to the cat's ass as everything that is behind the cat's upper joints to its rear legs.  

As to whether that "shave his ass" thing could ever happen I'd be interested in meeting the fella that could hold a cat still while he worked his way through all the nooks and crannies (incidentally, how much difference is there between a nook and a cranny?) until the complete rear end of the cat was shaved.  Then, of course, that raises the practicality of the suggestion as the owner obviously doesn't shave the cat's face to make him walk forward and, of course, the question of how does one make a cat walk backwards?

Life is not so simple as it is often presented to us, is it?  

[DirtyDan]

"No hair grows an the ass of a cat"

I think that's ON the ass of a Kat

spelling is important 

dan

PS the K was on purpose

[Willow]

"No hair grows an the ass of a cat"

I think that's ON the ass of a Kat

spelling is important 

dan

PS the K was on purpose

It is, Dan.  It is.  It appears you have been closer to Kathryn than have I.  Proximity can be almost as important as is spelling.   

[The emperor has no clothes]

"No hair grows an the ass of a cat"

I think that's ON the ass of a Kat

spelling is important 

dan

PS the K was on purpose

It is, Dan.  It is.  It appears you have been closer to Kathryn than have I.  Proximity can be almost as important as is spelling.   

[Bighead]

I bought some of those, "burn the hair off of a cats ass at 500 yards" LED lights ...

Two things, Jess, are inaccurate with this description.  First is that LED bulbs not only are virtually cold to the touch but also are significantly less hot that corresponding light bulbs of similar function.  The second is that a quick examination of almost any cat, excluding of course the Egyption hairless feline, will reveal that hair grows over the entire body of the beast with the notable exception of its eyes, the pads of its feet and its ass.  Well, one could likely include the tip of its nose.  No hair grows an the ass of a cat.

Please be more accurate, Jess, in your future revelations.

SO, IF MY CAT LOOKED LIKE YOU, I'D SHAVE HIS ARSE AND MAKE HIM WALK BACKWARDS THING COULD NEVER REALLY HAPPEN??    WE'VE BEEN SOLD A BILL OF GOODS!  

Dr. Gary, that could be the fault of my definition as opposed to someone else's.  Cats have no cheeks so I tend to refer to the cat's ass as that little bit of flesh that surrounds the orifice through which the cat's business is provided.  Some would refer to the cat's ass as everything that is behind the cat's upper joints to its rear legs.  

As to whether that "shave his ass" thing could ever happen I'd be interested in meeting the fella that could hold a cat still while he worked his way through all the nooks and crannies (incidentally, how much difference is there between a nook and a cranny?) until the complete rear end of the cat was shaved.  Then, of course, that raises the practicality of the suggestion as the owner obviously doesn't shave the cat's face to make him walk forward and, of course, the question of how does one make a cat walk backwards?

Life is not so simple as it is often presented to us, is it?  

That is deep Willow

[biguglyman]

That is deep Willow

SOMETHING is getting deep...

[Skinhead]

I don't wish to get involved in the hairless cat's ass discussion, but that sites shipping costs seem to be a little excessive.  $17.95 for some flexible strip LEDs?  No thanks.

[The emperor has no clothes]

I don't wish to get involved in the hairless cat's ass discussion, but that sites shipping costs seem to be a little excessive.  $17.95 for some flexible strip LEDs?  No thanks.

Really ? I thought it was a fascinating discussion.  But just to be clear I think they were discussing a cat's hairless ass. A hairless cat's ass is a completely different discussion. 

[Skinhead]

I don't wish to get involved in the hairless cat's ass discussion, but that sites shipping costs seem to be a little excessive.  $17.95 for some flexible strip LEDs?  No thanks.

Really ? I thought it was a fascinating discussion.  But just to be clear I think they were discussing a cat's hairless ass. A hairless cat's ass is a completely different discussion. 

I stand corrected.  Thank you.

[t-man403]

Now ain't this thread just the cat's ass!!