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Author Topic: Exceptional Service  (Read 1133 times)
GA Mike
Member
*****
Posts: 65


Marietta, GA


« on: November 30, 2009, 11:59:15 AM »

Several years ago I bought a low boy seat from Des at Ultimate seats ,but it didn't quite feel right and I asked Des if he had something else. He was just coming out with the Big Boy seat and told me he would send one out PDQ. This was back when we had to send a seat pan in exchange. Well, the BB was exactly what I needed and I was a happy camper until the locking tab broke off. I called Des to see if he had any ideas on repair at which time he told me to box up the seat and send to him. He also said he would fix it under warranty. Now this seat wasn't even close to being under warranty but I received the seat back today, with a new seat pan and no charge for the fix.  cooldude  You just can't beat good customer service. The only affiliation I have with Des is that I'm a happy customer!
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Stanley Steamer
Member
*****
Posts: 4990


Athens, GA


« Reply #1 on: November 30, 2009, 04:16:40 PM »

I need to see what the charge would be to have him re-stuff my seat and send it back to me....not that I've got a BIG butt or anything!!!....... cooldude... Cheesy.... Grin
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Stanley "Steamer"

"Ride Hard or Stay Home"

GA Mike
Member
*****
Posts: 65


Marietta, GA


« Reply #2 on: November 30, 2009, 05:32:07 PM »

I know what you mean Steamer, I had to re-stuff the seat in the truck you sold me 2funny
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Stanley Steamer
Member
*****
Posts: 4990


Athens, GA


« Reply #3 on: November 30, 2009, 05:33:10 PM »

I know what you mean Steamer, I had to re-stuff the seat in the truck you sold me 2funny

 Cheesy Cheesy Cheesy Cheesy Cheesy Grin Grin Grin Grin cooldude cooldude cooldude Evil Evil 2funny 2funny
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Stanley "Steamer"

"Ride Hard or Stay Home"

thumper
Member
*****
Posts: 1020



« Reply #4 on: November 30, 2009, 06:57:13 PM »

Several years ago I bought a low boy seat from Des at Ultimate seats ,but it didn't quite feel right and I asked Des if he had something else. He was just coming out with the Big Boy seat and told me he would send one out PDQ. This was back when we had to send a seat pan in exchange. Well, the BB was exactly what I needed and I was a happy camper until the locking tab broke off. I called Des to see if he had any ideas on repair at which time he told me to box up the seat and send to him. He also said he would fix it under warranty. Now this seat wasn't even close to being under warranty but I received the seat back today, with a new seat pan and no charge for the fix.  cooldude  You just can't beat good customer service. The only affiliation I have with Des is that I'm a happy customer!

I had the exact same thing happen to me with the same results.  Can't say enough.  These folks are great. cooldude
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An oak tree is nothing but an acorn that stood it's ground!
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