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Author Topic: Excellent Support from Honda Direct  (Read 966 times)
Chrisj CMA
Member
*****
Posts: 14779


Crestview (Panhandle) Florida


« on: January 11, 2010, 01:01:36 PM »

I have heard some in here say how bad their experience with HDL was....so...I thought I would say how great they have treated me through the ordering of many parts needed to put the old gal back together after my "incident".  They were helpful on the phone answering questions about specific parts, and customizing shipping arrangements.  Everything is running smoothly so far on the rebuild and Ill post close ups of the remade lady very soon.  She will be more beautiful than before and hopefully at no cost (money wise) to me........the bruises are going down slowly but hey, we were blessed thats for sure.


Ride safe
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Bob E.
Member
*****
Posts: 1487


Canonsburg, PA


« Reply #1 on: January 11, 2010, 01:30:07 PM »

I've always had good experience with HDL as well...especially when I had to rebuild my front end after hitting a deer in 2006.  They matched any of the best prices I could find on the net, saving me over 1/3 of the original estimate from the dealer which was based on MSRP.  Even when there was a problem with the front fender...they got the wrong color because the color codes were screwed up in the Honda book...they worked to get me another, and ultimately a 3rd fender until they got the right color.  I'm lucky in that I live only about an hour from their Ohio store, so I was able to just drive in there and swap the fenders as they got them in rather than having to deal with return-shipping such a large item.
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Jack
Member
*****
Posts: 1889


VRCC# 3099, 1999 Valk Standard, 2006 Rocket 3

Benton, Arkansas


« Reply #2 on: January 11, 2010, 01:30:40 PM »

HDL can be great IF you get ahold of the right person.  cooldude
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"It takes a certain kind of nut to ride a motorcycle, and I am that motorcycle nut," Lyle Grimes, RIP August 2009.
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