WARNING: The following post is long and extremely boring... but here I go.
Read at your own peril.
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... Don't get me wrong. 96.857% of my dealings with Cruiser Customizing have been positive.
As I mentioned in the first post, when everything goes smooth, and for the most part, it has, Cruiser Customizing is Ok.
However, in the past 60 days, I have purchased many items from them... I have dished out over $2K to them alone.
I am not counting another $1.5K paid to most others, including Kirk, Amazon, eBay, etc.
Mind you, I am dressing up my Valkyrie, my vintage Gold Wing and my cousin's Rune all at the same time. Hence, the high expenses.I am bothered with this vendor because in such a short period they have screwed up three times... In spite of that, I've continued purchasing stuff from them.
Of course, some have suggested that my uncivilized attitude is to blame... fair criticism, especially if one's daily exercise program relies on jumpin' to conclusions...
I know some people on that exercise program. It does not seem to work. Their ass keeps getting fatter while their lips keep flappin.'
If you've gotten this far, you might as well keep on reading...
Consider two events typical of all three unresolved mishaps with this vendor.1.) Several weeks ago, I purchased two Arlen Ness ribbed bullet lights.
They charged me for both, but sent only one. I called to inquire. He said it was on back order and that it would be delivered in one week,
but that I would have to pay a second shipping fee. ???
Two weeks later, the second bullet light had not arrived. Therefore, I called again.
This time his response was that, the item has been discontinued by Arlen Ness.
However, I am now left holding-on to one discontinued bullet light, I said.
I then stated that I would return the incomplete order they had delivered... and that's when the conflict began.
NOTE: My independent research indicates that it is true... The ribbed bullet light is discontinued. Fair enough, stuff happens. Not a big deal ...
He still requires that I pay the shipping for returning the one unmatched item they sent. Color me unreasonable, but in my mind,
they created the screw up.
Moreover, this person insists that I send him a copy of the invoice, and that CC will not accept the document attached to an email.
That I must mail a hard copy. Well, I requested that he put that in writing... He refused.
Another employee wrote that he would arrange for a FedEx pick up on their dime... great!
I then get a call from the first dude, telling me that the other person has no authority to make the offer to have FedEx pick up the item...
Furthermore, he continues refusing to reimburse me for the second discontinued light, which they charged a while back, including shipping...
Their policy, he says, requires a return of the unmatched item (on my dime) before reimbursing the charges on the discontinued bullet light.
His reason? "... Because it is part of the same invoice..." Again, on my request, he refused to put this in writing... go figure.
2.) On the same day, I purchased a "Mustang" Rear Fender Bib from them. It arrived promptly and I was happy. It looks great on the Valkyrie!
Several days ago, I received a second shipment of the identical Bib. I thought they had sent me a second Bib by mistake.
I called the same person and informed him of the apparent error. He said that it was not an error.
That I had purchased two Bibs on the same day
and that the second Bib had been placed on "back order."
I researched the matter further, thinking that I might have had ordered two Bibs, instead of one.
My findings demonstrated that that they had reprocessed
a duplicate order five days later. So, I called him again and told him that.
He now says that the second Bib was not available at the time of my original order and that they reprocessed the entire order once the second Bib became available.
Well, I found that each "purchase" has a different invoice number and a different order-date.
I called again and gave him that information.
He said that I must have made a second order five days later. I told him that I could not have made such order because on that date I had been at a funeral
in the Dominican Republic for the previous two days.
I explained that I was at the funeral of a missionary whose charitable mission I have supported for the past 11 years...
I've been there 9 times for two-week periods as a volunteer.
He then said that I must sent him proof that there was indeed a funeral in Santo Domingo,
and proof that I was actually there... ???
I asked him to send me an email confirming that request. He said, "NO... you already know what to do."
I then proceeded to send the emails that I included in my first post. The one displaying my outrageous attitude.
Now, some might have concluded that I have a brash attitude and that is why I have been unable to resolve these issues.
Actually, I think someone suggested that people like me need an attitude adjustment... or something like that.
Well, I respect differing points of view and admire the capacity to keep cool under such circumstances.
BTW... look me up on eBay under UNTAINO.
If you take the time and read the mixed feedback I have received from eBay vendors, you might find some positive testimonials about my business practices
and how I operate.
You would then speak with greater authority about my attitude.
Meanwhile, I am still stuck holding on to unwanted items... no reimbursements, no confetti,
no cigars... and yes, I am still happily pissed.
Mind you. It is not the money. Indeed, I have been blessed with my children's large inheritance, which I am spending as fast as I can on numerous toys...
I am doing so before relentless decomposition kicks into high gear!
NOTE: If you read this far, I admire your tolerance for what in the end will not make or break me. In the larger sense, this is small potatoes.
However, as mentioned elsewhere, "some things are worth fighting for, even if you loose."
Have a great Valkyrie day!
"Never over-estimate the wisdom of a Traffic Cop." 
