Does this shop have a web site? If they do I would go there and let them know what happened! Or send a letter to the owner. I doubt they really wanted to loose yours or anyone's business.
Dubs
I'm actually going to send them a an email or something. Thing is, it's a great shop. When you can actually get a staff member they're fairly knowledgeable, they carry a ton of stuff and their prices are good. I don't WANT to take my business elsewhere but they're a half an hour away so it's not like I can just swing by on a whim. Today I happened to be in the area so I made the stop (which is why I didn't call in advance though half the time the phone just rings and rings because of the in-store volume) but had I made a special trip I'd have been more peeved.