Yep Big Mike and his company are good folks.....Mike is recovering from hip replacement surgery and some post surgery complications. I'm sure he will take good care of you as soon as he able.
Big Mike is NOT Big Bike Things, he is Valkyrie Bling and More.
Sergeant D, BBT is not a VRCC sponsor, so I don't have any direct info. However, did BBT charge your card for the item? If so, there should be a contact number on your bill.
I have not heard that they are out of business. The website says they will be resuming business mid to late March, so I don't think I'd be too worried yet.