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Author Topic: Advance Auto Parts "Sale"...  (Read 4004 times)
f6john
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Posts: 9979


Christ first and always

Richmond, Kentucky


« Reply #40 on: April 29, 2012, 07:22:44 PM »

   I am sometimes amazed at all the angles we can come up with to look at an issue. The OP has a valid point whether he is "right" in his point or not. I was a  retail store manager for almost 20 years and there is a good way to handle this that works every time. The customer is always right. You acknowledge that the ad could be misrepresenting your intentions as a supplier and because of that you honor the price on the ad and give the customer the "motorcycle blend" oil. You do it every time someone comes in for motorcycle oil during that promo. Then you contact your ad department and make sure that a distinction is made in all future advertising. How many other people will come in looking for the same deal? I don't know but I assure you they won't go broke going the extra mile for one promotion. If nothing else, I was known for fairness and it served me and my company well. One of my boss's favorite saying about customers was "kill'um with kindness". I know this is a dieing philosophy as witnessed by the, they don't care so move on attitude expressed here. Not saying that sentiment is wrong, just sad.
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Warlock
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Posts: 1300


Magnolia, Ms


WWW
« Reply #41 on: April 29, 2012, 07:25:56 PM »

David.. you shoulda bought a KLR 2funny 2funny 2funny 2funny
KLR(klunky-little-ride) coolsmiley. No thanks, love the Wee Grin
David
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I don't want to hear the labor pains, I just want to see the baby
The Anvil
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Posts: 5291


Derry, NH


« Reply #42 on: April 29, 2012, 07:41:05 PM »

   The customer is always right.

I used a modified version of that maxim when I was in sales; "The customer is always right. Unless they're wrong which is fairly often."

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Boxer rebellion, the Holy Child. They all pay their rent.
But none together can testify to the rhythm of a road well bent.
Saddles and zip codes, passports and gates, the Jones' keep.
In August the water is trickling, in April it's furious deep.

1997 Valk Standard, Red and White.
BIG--T
Member
*****
Posts: 3002


1998 Standard, 2000 Interstate

The Twilight Zone


« Reply #43 on: April 29, 2012, 07:45:34 PM »

   I am sometimes amazed at all the angles we can come up with to look at an issue. The OP has a valid point whether he is "right" in his point or not. I was a  retail store manager for almost 20 years and there is a good way to handle this that works every time. The customer is always right. You acknowledge that the ad could be misrepresenting your intentions as a supplier and because of that you honor the price on the ad and give the customer the "motorcycle blend" oil. You do it every time someone comes in for motorcycle oil during that promo. Then you contact your ad department and make sure that a distinction is made in all future advertising. How many other people will come in looking for the same deal? I don't know but I assure you they won't go broke going the extra mile for one promotion. If nothing else, I was known for fairness and it served me and my company well. One of my boss's favorite saying about customers was "kill'um with kindness". I know this is a dieing philosophy as witnessed by the, they don't care so move on attitude expressed here. Not saying that sentiment is wrong, just sad.

Sadly, "the customer is always right" has all but disappeared. It seems like most, not all, have attitude problems. Btw, to the one wanting to boycott it will never work.  Cool
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sugerbear
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Posts: 2419


wentzville mo


« Reply #44 on: April 30, 2012, 08:43:58 AM »

back in "92" i bought a new chevy truck from a local dealer.
BIG sign on the showroom floor said "free oil changes for life" no subscripts, no disclaimers, nothing.

at 36000 miles my oil changes were no longer free. ask the sales manager and he said it was for the "life" of the warranty.

i have bought 4 new cars since then, just not from that dealer.

live and learn to ask about details, i guess.
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ptgb
Member
*****
Posts: 1144


Youngstown, OH


« Reply #45 on: April 30, 2012, 08:52:56 AM »


The notion, "the customer is always right", died with the loss of honesty and integrity in this country. Not the honesty and integrity of the corporation mind you, but that of the general public.

I would hate to be in the business of selling nowadays... the amount of cheating, lying, and trying to get something for nothing is rampant.

There is a little bit of larceny in everybody's heart.

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jer0177
Member
*****
Posts: 556


VRCC 32975

Pittsburgh, PA


« Reply #46 on: April 30, 2012, 11:27:27 AM »

   I am sometimes amazed at all the angles we can come up with to look at an issue. The OP has a valid point whether he is "right" in his point or not. I was a  retail store manager for almost 20 years and there is a good way to handle this that works every time. The customer is always right. You acknowledge that the ad could be misrepresenting your intentions as a supplier and because of that you honor the price on the ad and give the customer the "motorcycle blend" oil. You do it every time someone comes in for motorcycle oil during that promo. Then you contact your ad department and make sure that a distinction is made in all future advertising. How many other people will come in looking for the same deal? I don't know but I assure you they won't go broke going the extra mile for one promotion. If nothing else, I was known for fairness and it served me and my company well. One of my boss's favorite saying about customers was "kill'um with kindness". I know this is a dieing philosophy as witnessed by the, they don't care so move on attitude expressed here. Not saying that sentiment is wrong, just sad.

As I said before not only have I worked for Advance Auto as a Commercial Sales Manager, but Autozone in the same, and other (parts sales manager, inventory crew leader, remodel team leader), capacities.  I always made a concerted effort to make the customer feel that they were appreciated - not only my commercial customers who were always being courted by other retailers, but the walk-in customers as well.  I didn't always give them everything they wanted, because sometimes what they wanted wouldn't solve their problem, but they always left with good service - and I had some come back in just to thank me for pointing them in the right direction and saving them money.

I went to a different Advance Auto store today, and I brought the ad in with me, and while the store manager advised me that the ad was for the automotive oil only, he did honor the price, and I thanked him for honoring the ad.
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f6john
Member
*****
Posts: 9979


Christ first and always

Richmond, Kentucky


« Reply #47 on: April 30, 2012, 01:02:53 PM »

    Glad to hear it, I knew there had to be a few common sense retailers left out there somewhere cooldude It's obvious to me my some businesses succeed and others don't. There are several posters to this thread that would last, oh, at least a month a or two in the retail business.
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jer0177
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Posts: 556


VRCC 32975

Pittsburgh, PA


« Reply #48 on: April 30, 2012, 01:05:49 PM »

There are several posters to this thread that would last, oh, at least a month a or two in the retail business.

I wouldn't even give them that long!  Or as a waiter or anything that deals with customers.
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