jer0177
Member
Posts: 556
VRCC 32975
Pittsburgh, PA
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« on: April 28, 2012, 11:54:35 AM » |
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I receive the Advance Auto Parts sale flyer in the mail, as I have been a customer there for quite some time. The most recent flyer has a Mobil1 full synthetic 5qts and Mobil1 filter sale listed for $32.99. My bike is overdue for an oil change and I use these items for my oil change. I went to the store, picked up 5 quarts of 10-40 Motorcycle Mobil1 oil and an M1-110 filter and went to the register. The items did not ring up as the sale price. The guy at the register asked someone else, who in turn asked someone else in the back, and I was told "that doesn't apply to motorcycle oil" - no apology for the misrepresenting ad, no offer to discount it 10% or anything. Here is the page from the ad (still available online at their website):  Do I read anywhere in the advertisement that "does not apply to motorcycle oil" or "applies only to automotive oil" or even "some restrictions may apply - see store for details"? No. Not satisfied with the answer (or treatment) from the store, I went to their website and chatted with a customer "service" representative, and this is the result of that frustrating ordeal: Thank you for choosing Advance Auto Parts. A representative will be with you shortly. Thank you for holding. Thank you for chatting with Advance Auto Parts and Batteries. You are now chatting with Tyler. How may I assist you today? Jeremy: Tyler, I have a question about the flyer that I got in the mail. Tyler: OK Jeremy: In the flyer, there is a Mobil1 oil change special - a 5 qt jug or 5 qt bottles plus a mobil 1 filter for $32.99. Which Mobil1 Oils does this cover? Tyler: Please give me 1-2 minutes to look into this for you. Jeremy: Ok. Tyler: Mobil 1 full synthetic only Jeremy: Any Mobil1 Full Synthetic? Tyler: May I send you a link that will display the available part options that we have online to choose from? Jeremy: Ok. Tyler: Click here Jeremy: Why is this Mobil1 Full Synthetic oil not listed? http://shop.advanceautoparts.com/webapp/wcs/stores/servlet/product_Racing-4T-10W-40-4-Cycle-Motorcycle-Oil-%281-qt-%29-Mobil1_8026541-P_N4019C_T|GRP2046_____ Jeremy: Part number 98HC75 Tyler: Because this is a car website and we offer car specials only. This is not a motorcycle shop Jeremy: Advance Auto Parts is an auto parts retailer. Advance auto parts sells oil. Mobil1 Full Synthetic oil is on sale. The sale does not specify that it covers automotive oils only or excludes non-automotive oil. Why is that oil not on sale? Tyler: Because this is a car website and we offer car specials only. This is not a motorcycle shop. Mobil 1 has a special of 5 qrts of oil and 1 car oil filter does your motor cycle take 5 qrts of car oil and car oil filter? Jeremy: My motorcycle uses an M1-110 Mobil1 Oil filter and 5 quarts non energy-conserving oil due to the wet clutch. I chose to use the Mobil1 Synthetic oil as my non energy-conserving oil. Tyler: Unfortunately the oil is not a car oil so it does not qualify for the promotion. If you have any issue with that you will need to contact mobil 1 do you want their number? Jeremy: My issue is with the printed ad that does not mention this exclusion. Mobil1 did not print the ad. Tyler: Mobil one is who gives off the special thats why all the competitors have the same oil on special at the same time. The mobil1 special is for car oil and filter only as this is a car retail store. Jeremy: You don't seem to be understanding my issue. I received a flyer from Advance Auto Parts that says "ALL MOBIL1 FULL-SYNTHETIC OIL AND ONE MOBIL1 OIL FILTER" on sale. That's not really the sale, but it's not mentioned in the flyer - bait and switch. Tyler: Unfortunately what you see in the list is whats on special. Jeremy: What has happened to customer service? I spend thousands of dollars with Advance Auto Parts annually and the "customer service rep" that tells me the oil I need isn't covered by the sale on their flyer doesn't even apologize or act like he cares? Jeremy: And the attitude I got in the store was the same - they didn't care that their ad was misrepresenting the sale. Tyler: I am sorry for the delay. I'll be with you in just a moment. Tyler: The special is their and is for automotive oil since this is a automotive store unfortunately their is nothing we can do. The add is not misrepresenting since we are honoring the automotive oil special like stated in the add Jeremy: Thank you for your time. Who within the Advance Auto Parts organization can I take this up with, since you are both no help and not understanding my issue? Tyler: Unfortunately their is no one that can handle this issue since their is nothing we can do. If you want a oil change special I would recommend to go to a motorcycle retail store and see what they may have for you. Jeremy: You have just lost a customer. Good-bye. Tyler: Bye What is anyone else's opinion on this? I used to work for this company, as well as other parts stores, and would have been fired had I treated a customer this way.  |
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« Last Edit: April 28, 2012, 03:21:30 PM by jer0177 »
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Clark
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« Reply #1 on: April 28, 2012, 12:36:51 PM » |
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I say yer wasting your time and your $$$.. SCREW mc specific oil.. just get a good synthetic if thats what ya want non mc specific which is a FARCE anyway in whatever weight floats yer boat..prolly 10-40 for your valk.. make sure the circle on the back of the bottle doesnt say energy conserving in the bottom half of the circle... dump it in and RIDE.. then when its rainin sometime check out this site and read allll about oils and filters... www.calsci.com |
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jer0177
Member
Posts: 556
VRCC 32975
Pittsburgh, PA
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« Reply #2 on: April 28, 2012, 12:52:26 PM » |
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I say yer wasting your time and your $$$.. SCREW mc specific oil.. just get a good synthetic if thats what ya want non mc specific which is a FARCE anyway in whatever weight floats yer boat..prolly 10-40 for your valk.. make sure the circle on the back of the bottle doesnt say energy conserving in the bottom half of the circle... dump it in and RIDE.. then when its rainin sometime check out this site and read allll about oils and filters... www.calsci.comI have read all the stuff about oil and filters, and honestly, wasn't asking for oil/filter advice. |
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Hoser
Member
Posts: 5844
child of the sixties VRCC 17899
Auburn, Kansas
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« Reply #3 on: April 28, 2012, 01:34:09 PM » |
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Four quarts of 15-50 or 10-40 Mobil 1 and a filter for a Toyota four banger will get you what you want, just don't mention your going to put in in a motorcycle! This will work if you change you're own oil, don't know what to say if you don't, except it's really easy to do. Tell them to kiss your a$$, it's more fun than getting anybody fired.  |
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« Last Edit: April 28, 2012, 01:40:22 PM by Hoser »
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I don't want a pickle, just wanna ride my motor sickle  [img width=300 height=233]http://i617.photobucket.com/albums/ |
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Clark
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« Reply #4 on: April 28, 2012, 02:35:22 PM » |
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I say yer wasting your time and your $$$.. SCREW mc specific oil.. just get a good synthetic if thats what ya want non mc specific which is a FARCE anyway in whatever weight floats yer boat..prolly 10-40 for your valk.. make sure the circle on the back of the bottle doesnt say energy conserving in the bottom half of the circle... dump it in and RIDE.. then when its rainin sometime check out this site and read allll about oils and filters... www.calsci.comOK THEN STOP WHININ.. CHANGE YOU OIL AND GO FOR A RIDE |
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Oyeaa
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« Reply #5 on: April 28, 2012, 02:40:10 PM » |
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I receive the Advance Auto Parts sale flyer in the mail, as I have been a customer there for quite some time. The most recent flyer has a Mobil1 full synthetic 5qts and Mobil1 filter sale listed for $32.99. My bike is overdue for an oil change and I use these items for my oil change. I went to the store, picked up 5 quarts of 10-40 Motorcycle Mobil1 oil and an M1-110 filter and went to the register. The items did not ring up as the sale price. The guy at the register asked someone else, who in turn asked someone else in the back, and I was told "that doesn't apply to motorcycle oil" - no apology for the misrepresenting ad, no offer to discount it 10% or anything. Here is the page from the ad (still available online at their website):  Do I read anywhere in the advertisement that "does not apply to motorcycle oil" or "applies only to automotive oil" or even "some restrictions may apply - see store for details"? No. Not satisfied with the answer (or treatment) from the store, I went to their website and chatted with a customer "service" representative, and this is the result of that frustrating ordeal: Thank you for choosing Advance Auto Parts. A representative will be with you shortly. Thank you for holding. Thank you for chatting with Advance Auto Parts and Batteries. You are now chatting with Tyler. How may I assist you today? Jeremy: Tyler, I have a question about the flyer that I got in the mail. Tyler: OK Jeremy: In the flyer, there is a Mobil1 oil change special - a 5 qt jug or 5 qt bottles plus a mobil 1 filter for $32.99. Which Mobil1 Oils does this cover? Tyler: Please give me 1-2 minutes to look into this for you. Jeremy: Ok. Tyler: Mobil 1 full synthetic only Jeremy: Any Mobil1 Full Synthetic? Tyler: May I send you a link that will display the available part options that we have online to choose from? Jeremy: Ok. Tyler: Click here Jeremy: Why is this Mobil1 Full Synthetic oil not listed? http://shop.advanceautoparts.com/webapp/wcs/stores/servlet/product_Racing-4T-10W-40-4-Cycle-Motorcycle-Oil-%281-qt-%29-Mobil1_8026541-P_N4019C_T|GRP2046_____ Jeremy: Part number 98HC75 Tyler: Because this is a car website and we offer car specials only. This is not a motorcycle shop Jeremy: Advance Auto Parts is an auto parts retailer. Advance auto parts sells oil. Mobil1 Full Synthetic oil is on sale. The sale does not specify that it covers automotive oils only or excludes non-automotive oil. Why is that oil not on sale? Tyler: Because this is a car website and we offer car specials only. This is not a motorcycle shop. Mobil 1 has a special of 5 qrts of oil and 1 car oil filter does your motor cycle take 5 qrts of car oil and car oil filter? Jeremy: My motorcycle uses an M1-110 Mobil1 Oil filter and 5 quarts non energy-conserving oil due to the wet clutch. I chose to use the Mobil1 Synthetic oil as my non energy-conserving oil. Tyler: Unfortunately the oil is not a car oil so it does not qualify for the promotion. If you have any issue with that you will need to contact mobil 1 do you want their number? Jeremy: My issue is with the printed ad that does not mention this exclusion. Mobil1 did not print the ad. Tyler: Mobil one is who gives off the special thats why all the competitors have the same oil on special at the same time. The mobil1 special is for car oil and filter only as this is a car retail store. Jeremy: You don't seem to be understanding my issue. I received a flyer from Advance Auto Parts that says "ALL MOBIL1 FULL-SYNTHETIC OIL AND ONE MOBIL1 OIL FILTER" on sale. That's not really the sale, but it's not mentioned in the flyer - bait and switch. Tyler: Unfortunately what you see in the list is whats on special. Jeremy: What has happened to customer service? I spend thousands of dollars with Advance Auto Parts annually and the "customer service rep" that tells me the oil I need isn't covered by the sale on their flyer doesn't even apologize or act like he cares? Jeremy: And the attitude I got in the store was the same - they didn't care that their ad was misrepresenting the sale. Tyler: I am sorry for the delay. I'll be with you in just a moment. Tyler: The special is their and is for automotive oil since this is a automotive store unfortunately their is nothing we can do. The add is not misrepresenting since we are honoring the automotive oil special like stated in the add Jeremy: Thank you for your time. Who within the Advance Auto Parts organization can I take this up with, since you are both no help and not understanding my issue? Tyler: Unfortunately their is no one that can handle this issue since their is nothing we can do. If you want a oil change special I would recommend to go to a motorcycle retail store and see what they may have for you. Jeremy: You have just lost a customer. Good-bye. Tyler: Bye What is anyone else's opinion on this? I used to work for this company, as well as other parts stores, and would have been fired had I treated a customer this way. I will boycott them in the future as well. |
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jer0177
Member
Posts: 556
VRCC 32975
Pittsburgh, PA
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« Reply #6 on: April 28, 2012, 03:49:43 PM » |
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I say yer wasting your time and your $$$.. SCREW mc specific oil.. just get a good synthetic if thats what ya want non mc specific which is a FARCE anyway in whatever weight floats yer boat..prolly 10-40 for your valk.. make sure the circle on the back of the bottle doesnt say energy conserving in the bottom half of the circle... dump it in and RIDE.. then when its rainin sometime check out this site and read allll about oils and filters... www.calsci.comOK THEN STOP WHININ.. CHANGE YOU OIL AND GO FOR A RIDE I think it's funny how some people take topics and hijack them for their personal agenda. Again, I wasn't asking for oil advice - there are already too many threads on that here. My frustration is with the misleading advertisement and the resuting lack of customer service that I received. I will boycott them in the future as well.
I'm glad I'm not the only one that feels they were wrong, and I appreciate your feedback, but I'm not asking anyone else to boycott them - if you get good service from them, support them. I'm not supporting them because I'm not getting good service. |
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scoot
Member
Posts: 909
Lifes too short Ride it hard
Grand Rapids Mi.
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« Reply #7 on: April 28, 2012, 04:01:49 PM » |
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Some battles your not gonna win. Unfortunately this is one of them. Move on. Some things you have to ask yourself (1) Is this going to change my life, and (2) is this worth the stress. I would have to say no. Your gonna get all worked up over what you already know is gonna be the outcome anyhow. Like someone else has already said "go for ride".  |
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 Some like to ride Fat boys, I think I'll stay with the fat lady |
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Fontanooch
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« Reply #8 on: April 28, 2012, 04:25:45 PM » |
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Get a life
if it not on sale don't buy it.
Why make a big deal out of this. Sounds like your crying
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Rams
Member
Posts: 16940
So many colors to choose from yet so few stand out
Covington, TN
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« Reply #9 on: April 28, 2012, 04:27:11 PM » |
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Had the same issue with Advance and with Auto Zone, I went to both stores because both stores were running there Mobil 1 Synthetic for that price except, I was not buying oil for my Valk. I was changing the oil in my Cummins Diesel, holds 12 quarts so, this sale would save me a bundle. But, just like your experience, Mobil 1 Turbo Diesel was not included on the sale but, it doesn't say that on either AAP's or AZ's advertisement.
I wouldn't call it a bait and switch but, I would agree it's misleading. I can tell you first hand that there is not a big mark up on oil at retailers but, these sales are used to draw customers in so that the sales reps can sell all the other things. My advice is to get your oil at the a Dollar Store or Wally World. You'll save in the long run.
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« Last Edit: April 28, 2012, 05:42:52 PM by blackrams »
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VRCC# 29981
Learning the majority of life's lessons the hard way.
Every trip is an adventure, enjoy it while it lasts.
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Clark
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« Reply #10 on: April 28, 2012, 04:52:01 PM » |
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I say yer wasting your time and your $$$.. SCREW mc specific oil.. just get a good synthetic if thats what ya want non mc specific which is a FARCE anyway in whatever weight floats yer boat..prolly 10-40 for your valk.. make sure the circle on the back of the bottle doesnt say energy conserving in the bottom half of the circle... dump it in and RIDE.. then when its rainin sometime check out this site and read allll about oils and filters... www.calsci.com OK THEN STOP WHININ.. CHANGE YOU OIL AND GO FOR A RIDE I think it's funny how some people take topics and hijack them for their personal agenda. Again, I wasn't asking for oil advice - there are already too many threads on that here. My frustration is with the misleading advertisement and the resuting lack of customer service that I received. I will boycott them in the future as well.
I'm glad I'm not the only one that feels they were wrong, and I appreciate your feedback, but I'm not asking anyone else to boycott them - if you get good service from them, support them. I'm not supporting them because I'm not getting good service. PERSONAL AGENDA..WHAT PERSONAL AGENDA??? YOU came on here CRYING about not bein able to save a few bucks.. SO I figgered you were REALLY CHEAP.. in doing so I thought of a website that might make things CHEAP FOR YOU so I posted it to try and HELP.. SORRY |
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« Last Edit: April 28, 2012, 04:55:59 PM by Clark »
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jer0177
Member
Posts: 556
VRCC 32975
Pittsburgh, PA
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« Reply #11 on: April 28, 2012, 07:08:51 PM » |
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Yeah, yeah, yeah. Pick your battles and all that crap.
When each and every one of us lie down and let people walk all over us - individuals or corporations or governments, we might as well be promoting the crap they're preaching.
All that is necessary for the triumph of evil is that good men do nothing. Nobody really knows where this came from, it's not a direct quote of Edmund Burke, but possibly a summation of "When bad men combine, the good must associate; else they will fall one by one, an unpitied sacrifice in a contemptible struggle."
You (collectively - not singling anyone out) can bend over and take it from behind all you want, that's your choice. I don't choose that.
I don't care about the price of the oil. What's pissing me off, and it should piss everyone else off to the point of people speaking up is that we're all being treated like a nuisance instead of a customer. Not a single person I spoke to about the ad said they were sorry or made any sort of apology for the misleading ad. That is all I wanted - a representative of the company to take responsibility for their error. Just like the asshole that rear-ended me without insurance or a license, but that's never going to happen because I have no recourse against him.
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« Last Edit: April 28, 2012, 07:20:10 PM by jer0177 »
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39 Chev
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« Reply #12 on: April 28, 2012, 08:28:31 PM » |
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Apparently I'm in the minority here, but I see your point. I feel it is definitely misleading advertising. (I don't think the analogy that Clark posted makes any sense). It's not the money, it's the principal of the thing.
I don't know what state you live in, but you could make a call to your Consumer Affairs Office or your Attorney General's office. I know in Minnesota, the Attorney General's office takes a dim view of misleading advertising like this.
If it was me, I would just chalk it up to another company that really does not care about it's customers, and let it go...
Good Luck!
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Clark
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« Reply #13 on: April 28, 2012, 08:45:54 PM » |
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Clark
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« Reply #14 on: April 28, 2012, 09:01:08 PM » |
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Apparently I'm in the minority here, but I see your point. I feel it is definitely misleading advertising. (I don't think the analogy that Clark posted makes any sense). It's not the money, it's the principal of the thing.
I don't know what state you live in, but you could make a call to your Consumer Affairs Office or your Attorney General's office. I know in Minnesota, the Attorney General's office takes a dim view of misleading advertising like this.
If it was me, I would just chalk it up to another company that really does not care about it's customers, and let it go...
Good Luck!
TOTALLY DISAGREE.. FIRST of all.. if the motorcycle specific oil was included in the sale they woulda sold it to him.. watch my lips.. IT WASNT.. the ad NEVER SAID "ALL" synthethic oils.. i THINK my analogy was spot on.. the sale was a certain percentage off of most mobil one synthetics.. it saved the consumer a buck or 2.. but then along comes MR.. I WANT TO SAVE A TON...same as me with steak.. if ya dont get the point.. just think of the car mobil 1 as the kibble and the HIGH $$ MC. SPECIFIC as the new york steak.... NOW do ya gettit?? |
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Warlock
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« Reply #15 on: April 28, 2012, 09:22:01 PM » |
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I receive the Advance Auto Parts sale flyer in the mail, as I have been a customer there for quite some time. The most recent flyer has a Mobil1 full synthetic 5qts and Mobil1 filter sale listed for $32.99. My bike is overdue for an oil change and I use these items for my oil change. I went to the store, picked up 5 quarts of 10-40 Motorcycle Mobil1 oil and an M1-110 filter and went to the register. The items did not ring up as the sale price. The guy at the register asked someone else, who in turn asked someone else in the back, and I was told "that doesn't apply to motorcycle oil" - no apology for the misrepresenting ad, no offer to discount it 10% or anything. Here is the page from the ad (still available online at their website): Do I read anywhere in the advertisement that "does not apply to motorcycle oil" or "applies only to automotive oil" or even "some restrictions may apply - see store for details"? No. Not satisfied with the answer (or treatment) from the store, I went to their website and chatted with a customer "service" representative, and this is the result of that frustrating ordeal: Thank you for choosing Advance Auto Parts. A representative will be with you shortly. Thank you for holding. Thank you for chatting with Advance Auto Parts and Batteries. You are now chatting with Tyler. How may I assist you today? Jeremy: Tyler, I have a question about the flyer that I got in the mail. Tyler: OK Jeremy: In the flyer, there is a Mobil1 oil change special - a 5 qt jug or 5 qt bottles plus a mobil 1 filter for $32.99. Which Mobil1 Oils does this cover? Tyler: Please give me 1-2 minutes to look into this for you. Jeremy: Ok. Tyler: Mobil 1 full synthetic only Jeremy: Any Mobil1 Full Synthetic? Tyler: May I send you a link that will display the available part options that we have online to choose from? Jeremy: Ok. Tyler: Click here Jeremy: Why is this Mobil1 Full Synthetic oil not listed? http://shop.advanceautoparts.com/webapp/wcs/stores/servlet/product_Racing-4T-10W-40-4-Cycle-Motorcycle-Oil-%281-qt-%29-Mobil1_8026541-P_N4019C_T|GRP2046_____ Jeremy: Part number 98HC75 Tyler: Because this is a car website and we offer car specials only. This is not a motorcycle shop Jeremy: Advance Auto Parts is an auto parts retailer. Advance auto parts sells oil. Mobil1 Full Synthetic oil is on sale. The sale does not specify that it covers automotive oils only or excludes non-automotive oil. Why is that oil not on sale? Tyler: Because this is a car website and we offer car specials only. This is not a motorcycle shop. Mobil 1 has a special of 5 qrts of oil and 1 car oil filter does your motor cycle take 5 qrts of car oil and car oil filter? Jeremy: My motorcycle uses an M1-110 Mobil1 Oil filter and 5 quarts non energy-conserving oil due to the wet clutch. I chose to use the Mobil1 Synthetic oil as my non energy-conserving oil. Tyler: Unfortunately the oil is not a car oil so it does not qualify for the promotion. If you have any issue with that you will need to contact mobil 1 do you want their number? Jeremy: My issue is with the printed ad that does not mention this exclusion. Mobil1 did not print the ad. Tyler: Mobil one is who gives off the special thats why all the competitors have the same oil on special at the same time. The mobil1 special is for car oil and filter only as this is a car retail store. Jeremy: You don't seem to be understanding my issue. I received a flyer from Advance Auto Parts that says "ALL MOBIL1 FULL-SYNTHETIC OIL AND ONE MOBIL1 OIL FILTER" on sale. That's not really the sale, but it's not mentioned in the flyer - bait and switch. Tyler: Unfortunately what you see in the list is whats on special. Jeremy: What has happened to customer service? I spend thousands of dollars with Advance Auto Parts annually and the "customer service rep" that tells me the oil I need isn't covered by the sale on their flyer doesn't even apologize or act like he cares? Jeremy: And the attitude I got in the store was the same - they didn't care that their ad was misrepresenting the sale. Tyler: I am sorry for the delay. I'll be with you in just a moment. Tyler: The special is their and is for automotive oil since this is a automotive store unfortunately their is nothing we can do. The add is not misrepresenting since we are honoring the automotive oil special like stated in the add Jeremy: Thank you for your time. Who within the Advance Auto Parts organization can I take this up with, since you are both no help and not understanding my issue? Tyler: Unfortunately their is no one that can handle this issue since their is nothing we can do. If you want a oil change special I would recommend to go to a motorcycle retail store and see what they may have for you. Jeremy: You have just lost a customer. Good-bye. Tyler: Bye What is anyone else's opinion on this? I used to work for this company, as well as other parts stores, and would have been fired had I treated a customer this way. Have to agree with you. It's the principle. I'm just as bad when it comes to this. I'm like a pit bull dog and refuse to turn loss. But have learned it only raises the BP and they really don't care about customer service anymore. David |
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2KVALKRIDER
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« Reply #16 on: April 28, 2012, 09:53:03 PM » |
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2KVALKRIDER
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« Reply #17 on: April 28, 2012, 10:12:48 PM » |
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Clark
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« Reply #18 on: April 29, 2012, 07:35:40 AM » |
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Clark
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« Reply #19 on: April 29, 2012, 07:46:52 AM » |
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Clark
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« Reply #20 on: April 29, 2012, 07:53:54 AM » |
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Clark
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« Reply #21 on: April 29, 2012, 07:54:41 AM » |
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jer0177
Member
Posts: 556
VRCC 32975
Pittsburgh, PA
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« Reply #22 on: April 29, 2012, 09:01:17 AM » |
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Now it all makes sense. You (clark) call me (and others at this point) thick, tight-ass, easily confused, "not the sharpest tool in the shed". All I want is to be respected as a customer. How does that make me thick, tight-assed, easily confused and "not the sharpest tool in the shed"? Tell me. I really want to hear this. As I've said more than once (go back and read what I've written), I don't care that the oil is more expensive. I also didn't ask for advice on which oil or filter to use for my bike. I am perfectly capable of making that decision myself - and I choose to use that particular oil for my bike. My bitch is that as a customer that spends quite a bit of money for an individual at one particular retailer, I've been treated like shite, and the "customer service representative" didn't even care, even when it was DIRECTLY POINTED OUT TO HIM. And you're not getting that part, unless - oh, I have an idea - you WORK FOR ADVANCE! Or Exxon/Mobil. |
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Clark
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« Reply #23 on: April 29, 2012, 09:43:48 AM » |
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YOU STILL DONT GETTIT???? PLEASE POINT OUT WHERE IT SAYS ALLLLLLLLLLLLLL MOBIL1 OILS INCLUDED IN THIS SALE... KEY WORD ALLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL
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Clark
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« Reply #24 on: April 29, 2012, 10:00:52 AM » |
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LETS TRY THIS.. lets say you own 30 acres of riverfront property and you decide to sell "some" of it.. so you put out a sign which reads RIVERFRONT PROPERTY FOR SALE and you include a price... that price is for 20 acres... along comes some dude and says I like your property and I like your price but I dont want just the property you are selling for that price.. I WANT IT ALL..INCLUDING the acreage you dont want to sell at that price..you try and explain the property you are not including in the sale price is MUCH more valuable and you are not willing to let it go for a CHEAP price.. but if the buyer is willing to pay what it is worth you would sell... oh he!! I GIVE UP
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jer0177
Member
Posts: 556
VRCC 32975
Pittsburgh, PA
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« Reply #25 on: April 29, 2012, 10:31:53 AM » |
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YOU STILL DONT GETTIT???? PLEASE POINT OUT WHERE IT SAYS ALLLLLLLLLLLLLL MOBIL1 OILS INCLUDED IN THIS SALE... KEY WORD ALLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL
I get it - you're a troll. Where does it say "some exclusions apply" or "automotive oils only" or "see store for details" - or anything else along those lines? Now, I'm going to type this slowly, and I suggest that you read it slowly so that you get it. T h i s i s a n a d v e r t i s e m e n t , n o t a s i g n e d c o n t r a c t, but an advertisement can be thought of as a sort of contract, and in contract law, ambiguity in a contract benefits the party that did not write the contract. When only one party knew or should have known of the ambiguity, the unsuspecting party's subjective knowledge of the meaning will control. (you can find the full text here: http://legal-dictionary.thefreedictionary.com/ambiguity.) You still haven't answered my question as to why my request of respect as a customer makes me thick, tight-assed, easily confused and "not the sharpest tool in the shed". Here's the link to the ad so you can look over it 25 times as a whole. http://shop.advanceautoparts.com/wcsstore/CVWEB/Attachment/staticbusinesscontent/image/may-2012-flexi.pdfOn MOST of the rest of the items advertised, the ad lists the MFG (part) number or numbers that the advertisement is valid for. This particular item, the Mobil1 Full Synthetic oil, does not. I will again repeat that all I was looking for was for a representative of the company to admit that they made a mistake in the ad and apologize to me as a customer. |
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Clark
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« Reply #26 on: April 29, 2012, 10:41:47 AM » |
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OK.. THEN.. I WILL TELL YOU.. THEY'RE SORRRRRRY.. NOW...GET A LIFE!!!!
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Jeff K
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« Reply #27 on: April 29, 2012, 10:47:23 AM » |
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Kinda reminds me of an issue that came up years ago when I worked for a Bakery in Indiana. We made brown and serve rolls, and on the package it said "just heat and serve!" We had a law suit come against us because nowhere on the bag did it say you had to remove it from the plastic bag first...   |
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Clark
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« Reply #28 on: April 29, 2012, 10:57:30 AM » |
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jer0177
Member
Posts: 556
VRCC 32975
Pittsburgh, PA
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« Reply #29 on: April 29, 2012, 11:31:53 AM » |
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Then you should re-read the original text. I didn't say "softofaconrtract", I said "a sort of contract". |
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Clark
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« Reply #30 on: April 29, 2012, 12:06:52 PM » |
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Clark
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« Reply #31 on: April 29, 2012, 12:23:11 PM » |
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The Anvil
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« Reply #32 on: April 29, 2012, 02:56:11 PM » |
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I will boycott them in the future as well.
I will continue to buy from them as long as I can save a buck. It's not that I don't think you have a point with the customer service thing, but I could have told you that they would not have honored that deal on the MC specific oil. The ad should have specified but it's also kind of a no-brainer. They know that bikers are often irrational in their choice of oil and WHAT they choose is often based as much on superstition and misconception as it is reality. Therefore, some of us will pay the extra $$$ even though it's entirely unnecessary. If you want to complain to someone complain to the people who make the laws in your state because your consumer protection legislation is lacking teeth. |
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Boxer rebellion, the Holy Child. They all pay their rent.
But none together can testify to the rhythm of a road well bent.
Saddles and zip codes, passports and gates, the Jones' keep.
In August the water is trickling, in April it's furious deep.
1997 Valk Standard, Red and White.
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John Schmidt
Member
Posts: 15392
a/k/a Stuffy. '99 I/S Valk Roadsmith Trike
De Pere, WI (Green Bay)
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« Reply #33 on: April 29, 2012, 03:33:05 PM » |
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Technically, it doesn't have to say "all" Mobil 1. My experience working in state gov't. when I had to research legislative intent re. a specific law usually leads one to find out laws are generally written to cover things "by exclusion." Same goes for ads if a person wanted to spend the time/money to pursue it. So, technically you're correct....you should have been given the cut in price since the ad made no specific exclusions. But, realistically.....it's a losing cause. I would have done what another post suggested; bought the automotive oil without the e-conserving label, grabbed the filter and after it was rung up then tell them it's just what I needed for my bike. That way you still win and it will grind them just a little to know they just got taken.
I fully understand your issue, but personally I wouldn't have wasted my breath beyond letting them know the ad isn't legit. Consumer laws usually tell you any exclusions have to be specific, but the business in question knows the masses aren't going to take it any further.
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« Last Edit: April 29, 2012, 03:35:40 PM by John Schmidt »
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BigAl
Guest
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« Reply #34 on: April 29, 2012, 03:43:13 PM » |
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Do I read anywhere in the advertisement that "does not apply to motorcycle oil" or "applies only to automotive oil" or even "some restrictions may apply - see store for details"? No.
Not satisfied with the answer (or treatment) from the store, I went to their website and chatted with a customer "service" representative, and this is the result of that frustrating ordeal:
AUTO PARTS STORE,DUH, They don't really care about Motorcycles, about .001 percentage of sales are motorcycle related.
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Clark
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« Reply #35 on: April 29, 2012, 04:59:35 PM » |
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Valkahuna
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« Reply #36 on: April 29, 2012, 05:22:11 PM » |
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Apparently I'm in the minority here, but I see your point. I feel it is definitely misleading advertising. (I don't think the analogy that Clark posted makes any sense). It's not the money, it's the principal of the thing.
I don't know what state you live in, but you could make a call to your Consumer Affairs Office or your Attorney General's office. I know in Minnesota, the Attorney General's office takes a dim view of misleading advertising like this.
If it was me, I would just chalk it up to another company that really does not care about it's customers, and let it go...
Good Luck!
+1 . While I also agree that the add is misleading, I agree that the only way you will get satisfaction is to vote with your wallet and shop somewhere else. Oil sales are a volume deal, and M/C oil sales are just not a big enough piece of their business for them to care about. The customer service rep could have been a bit more contrite, but that's part of what "used to be", and unfortunately has gone the way of many other things that we once valued.  |
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The key thing is to wake up breathing! All the rest can be fixed. (Except Stupid - You can't fix that)
2014 Indian Chieftain
2001 Valkyrie I/S
Proud to be a Vietnam Vet (US Air Force - SAC, 1967-1972)
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Moonshot_1
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« Reply #37 on: April 29, 2012, 06:22:42 PM » |
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Don't see what is misleading with the ad.
There is a photo of Mobil 1 10w/30. Not Mobil 1 motorcycle oil.
Right below that photo is more oil advertisement (25% 0ff) with "Some restrictions apply". Does it apply to the Mobil 1 part of the ad? It does appear separate from it BUT the phrase is well with in the ad
The ad is clearly labeled with the store's name which is Advance AUTO Parts.
If this was Advance Motorcycle Parts, then yeah, I'd expect them to have the MC oil at that price or say it's just the car oils on sale.
I wouldn't expect them to include the Motorcycle oil as it is a specialty oil. Can't see that as being right.
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Mike Luken
Cherokee, Ia.
Former Iowa Patriot Guard Ride Captain
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Rams
Member
Posts: 16940
So many colors to choose from yet so few stand out
Covington, TN
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« Reply #38 on: April 29, 2012, 06:36:57 PM » |
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I would have done what another post suggested; bought the automotive oil without the e-conserving label, grabbed the filter and after it was rung up then tell them it's just what I needed for my bike. That way you still win and it will grind them just a little to know they just got taken.
John, I gotta be honest here, the retail specialist or store manager really doesn't care either way, all they care about is that you, the customer made a purchase and there was a sale made which brought them that much closer to their sales goal for the day, week, month and quarter. Although, none of those folks listed above wants to piss anyone off, it's all about the sales numbers and dollars. I fully realize what this sounds like but, it's the truth. I see it all the time. |
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VRCC# 29981
Learning the majority of life's lessons the hard way.
Every trip is an adventure, enjoy it while it lasts.
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BIG--T
Member
Posts: 3002
1998 Standard, 2000 Interstate
The Twilight Zone
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« Reply #39 on: April 29, 2012, 06:44:30 PM » |
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Well I'm just so happy to get such a deal I'm going back tomorrow to put some in my other bike! I have been buying 10w40 Mobil 4T motorcycle racing oil but since it's up to $12 a qt., I bought the Mobil1 15w50 synthetic. For those who don't know you can use "auto" oil for your bike, just be sure that little circle seal on the back of the bottle does NOT say "energy conservative". |
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