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idcrewdawg
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« on: March 05, 2016, 03:33:00 PM » |
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So I took my bike in for its 4000 mile service. I can do the maintenance myself, but I wanted them to do it. Anyway, after waiting in the dealership for nearly three hours (lengthy oil change huh?!) I get back on the bike and go for the scenic route home for a total ride home of 75 miles. I get the bike parked in its spot in the garage and come out a few hours later to get something and notice a wet spot under her. Now one of the reasons I bought Honda was the great things I heard about how low maintenance they are. So seeing a puddle under her right after getting her serviced was a bit of a surprise. Getting a rag and determining that it was oil, and that it was coming from the drain plug. I was going to put a wrench on the bolt to tighten it I noticed it wasn't even finger tight!! So after putting some torque on the bolt I check the dipstick and its dry!!  I called the service department and gave them an earful. They'll give me a deal on my next purchase, but good grief! I take it to them to avoid the screw ups, not pay for the screw up! (/rant) |
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Bighead
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« Reply #1 on: March 05, 2016, 05:07:51 PM » |
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Dry? Did the engine seize? I would load the thing one a trailer and go have a talk with the OWNER of the shop not the shop manager  Also let Mother Honda know what kind of people are representing their machines. You should also post dealer info here so no one else has service done at their establishment. |
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« Last Edit: March 05, 2016, 05:09:58 PM by Bighead »
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1997 Bumble Bee
1999 Interstate (sold)
2016 Wing
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idcrewdawg
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« Reply #2 on: March 05, 2016, 05:42:19 PM » |
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I'll be seeing someone in the higher management on Tuesday. As far as where I got it serviced; R&S Power Sports on Wyoming in Albuquerque NM.
I put oil in it this evening, and while there wasn't anything on the stick when I checked it, I don't think it went bone dry. When I added oil, I got just over 3 quarts in it to bring it to where it should be. No it didn't seize.
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Jess from VA
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« Reply #3 on: March 05, 2016, 06:19:54 PM » |
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Is the rear tire coated? Or the undercarriage? If so, there would be some satisfaction in making them do the cleanup, if you trust them with the bike anymore.
BTW, make sure you still have a crush washer in there. (Mine sometimes sticks up in the cutout in the block when I pull the drain plug.)
Years ago, I had some dealer work done, and as an afterthought, I had them do an oil change since I had the filter and oil on hand. When I got home, I washed it, using the hose with no nozzle, and as I'm drying, I discover the dealer forgot to put my dipstick back (at all).
I wonder how much if any water I got down the dip hole. I checked level and it was just level.
I called them up and complained. When I went down to get my dipstick back (TelTru), they gave me 4 quarts of Golden Spectro and a new filter. They sell that Golden Spectro racing oil for like $100 a quart.
I saved it and used it for the next change. If a few grams of water did get in, it would burn off in short order.
I guess I'd rather have a missing dipstick than a loose drain bolt. FWIW, I discovered that when you ride without the dipstick, no oil shoots out (I had even been on the freeway for 7 miles or so). Not that leaving it out is OK.
My mechanic at the dealer is a friend (no one else is though). Next time he did my tire, I asked him if he put the axle back in and the axle bolts, and inspected it in front of him. He laughed, sort of.
The old Air Force saying that it takes 50 attaboys to make up for one aw sh!t comes to mind.
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« Last Edit: March 05, 2016, 06:33:29 PM by Jess from VA »
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dans2014
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« Reply #4 on: March 06, 2016, 06:53:13 AM » |
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Always check your oil dipstick if anyone other than you did it, before you leave. I do it on my cars and trucks as well. I would check your oil filter also. may be loose! If you didn't see the oil light come on, you should be fine
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Dan's 2014 Valkyrie
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CajunRider
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« Reply #5 on: March 06, 2016, 09:17:35 AM » |
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Next time (if this happens to ANYONE else)...
DO NOT REFILL IT!!!!!!!!!!!!!
Bring it back to the shop and let them MEASURE how much oil is left. I would also demand the you AND the owner witness the measuring.
Show the owner the user manual that comes with the motorcycle... Steps 12 through 17:
12- Fill with oil
13- Install dipstick
14- Start engine (3-5 min)
15- Stop engine (2-3 min)
16- Check oil level
17- Check that there are NO leaks
It's right there in the manual that comes with the bike for FREE. There is NO excuse for that happening... EVER. A loose drain is absolute negligence on the highest level.
Then I would calmly state to the owner that he can replace the engine free of charge. Of course, he'll argue that he can't do that. Say "fine, I want a replacement even swap". Of course, he can't do that either. Say "fine, I'll have a third party break down the engine and check for damage... and you can pay for that".
Negotiations can go on for a while... fight tooth and nail. Keep in mind the extreme level of negligence here and the unknown level of damage done to your engine.
FIGHT FIGHT FIGHT ... DO NOT let them off easy on this one.
Maybe... just MAYBE... he'll second guess his hiring practices and start getting REAL mechanics in there.
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Sent from my Apple IIe
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Robert
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« Reply #6 on: March 06, 2016, 04:28:10 PM » |
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Unfortunately I doubt you have any true recourse even when the bike only had .9 of a quart in it. If there is no noise or some kind of problem then there was no damage. Its unfortunate that you tried to do the right thing and it ended this way. I have had a few experiences at dealers with my bike and with friends bikes, so I decided long ago I will do all the repair.
How about this for an idea since they will not want to do anything how about tell them they have to go for the Honda extended warranty for you. Since you do not know if any long term damage was done and since they will not want to tear down the engine. I don't even know if they would if I would trust them or any dealer either. That would give you 7 years warranty in case anything showed up.
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« Last Edit: March 06, 2016, 04:40:42 PM by Robert »
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“Some people see things that are and ask, Why? Some people dream of things that never were and ask, Why not? Some people have to go to work and don’t have time for all that.”
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idcrewdawg
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« Reply #7 on: March 06, 2016, 04:39:27 PM » |
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Always check your oil dipstick if anyone other than you did it, before you leave. I do it on my cars and trucks as well. I would check your oil filter also. may be loose! If you didn't see the oil light come on, you should be fine We have an oil light? |
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st2sam
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« Reply #8 on: March 06, 2016, 05:52:33 PM » |
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How about this for an idea since they will not want to do anything how about tell them they have to go for the Honda extended warranty for you. Since you do not know if any long term damage was done and since they will not want to tear down the engine. I don't even know if they would if I would trust them or any dealer either. That would give you 7 years warranty in case anything showed up.
Ding ding ding! We have a winner. Great idea and good luck.  |
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