Musician vs United Airlines

[fiddle mike]

Received in email:

Though I'd never heard of this guy, I like his way of dealing........... ;-)  and I like his music......

A musician named Dave Carroll recently had difficulty with United Airlines.  United apparently damaged his treasured Taylor guitar during a flight.  Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.  During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation.  The Manager responded : "Good luck with that one, pal".

 

So he posted a retaliatory video on youtube.  The video has since received over 5.5 million hits.  United Airlines contacted the musician and attempted settlement in exchange for pulling the video.  Naturally his response was: "Good luck with that one, pal".
Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has lead to a sharp increase in orders.
Here's the video ....

United Breaks Guitars	powered by Aeva

[OverdueBill]

That video is great.  He's a good singer also.  Couldn't find a cd but did find part two to the song.





http://www.huffingtonpost.com/2009/08/19/united-breaks-guitars-son_n_262943.html

[ChromeDome]

I like it!!!

Have often thought about taking a guitar when I fly but it has always been my fear that it would be destroyed.

[Oss]

Great stuff Mike

Revenge is best served cold, and on youtube

[Gear Jammer]

There's a degree of satisfaction I'm sure he got out of this, that no attorney or lawsuit could have provided him, (with all due respect to Oss).            I appreciate his efforts !   

[Kaz]

  I like it! 

[Karen]

This did my heart good! There is justice sometimes!

[Big IV]

Lawsuit would have potentially resulted in a money to get a guitar.
Youtube video resulted in not backlogging the court any further, getting 2 guitars, and people actually knowing who he is. I'm sure that song will now become a part of his show.  I wouldn't be suprized if he cut a CD contract sooner or later. A few folks have taken less internet fame and turned it into CDs and money in the past.