Took 4 months to get my gloves back. They did send a new pair. whoopee. I missed 2months of riding because they took so long. And it was their mistake. They repaired my glove then sent them to the wrong address. Instead of just sending me the new pr they tried for months to get the person they sent them to to return them. This all happened with me calling sometimes twice a week. The person I first talked to kept giving me the run around. Saying she was checking into when she wasn't. Finally had to ask for her supervisor. Very poor customer service for me. Glad you were treated better.
Maybe from your experience they changed their policy??