Terrible service Mobile Alabama!!!!!!

[TearlessTom]

Below is a letter I submitted on one of my Yamaha boards about issues I am having with my local Yamaha/Honda dealer.  If any of you can please send them a message at the below link to let them know we are watching and talking about them.

Thanks.
Tom

TearlessTom  
2007 RSTD Midnight
Supporting Member   Join Date: Nov 2010
Location: Spanish Fort

 

Terrible service mobile alabama!!!!!!

--------------------------------------------------------------------------------

I hate having to do this but it is time to turn the heat up on Ma Yamaha.
As has been discussed here before looking for advise my RSTD was in the shop for a full month in February of this year for over heating problems.

This is what the leak looked like then.




A possible cause was found and repaired AFTER A MONTH and all they had to do was to actually lay a wrench on the bike. They found a bolt from the motor mount had backed out droped into the fan and blew the fuse which could have caused the over heating problem.

Fast Forward 2-3 weeks:

March 16th
Now this is what the leak looks like




so obviously it was not the bolt in the fan but rather the head gasket like I had told them the 1st part of February. Oh and by the way they still didn't believe it.


TODAY IS NOW MAY 17TH.

IT HAS BEEN IN THE SAME SHOP HALLS MOTORSPORT IN MOBLIE AN MALBIS FOR AN ADDITIONAL 2+ MONTHS. 62 DAYS TODAY PLUS THE 30 IN FEB BRINGS IT TO AN ASTOWDING 92ISH DAY IN THE SHOP THIS YEAR AND TODAY IS THE 137TH DAY OF THE YEAR SO THEY HAVE HAD IT 2/3RDS OF THE YEAR.

After a 2nd month (1st month this occurance )in the shop they finally got around to fixing the head gasket. When they put the bike together it ran like CRAP!!!!

So now it is in the 3rd month of their possession

because they cannot figure out what happened to the bike to make it run so bad as it was running perfectly before they worked on it (with the exception of the head gasket)
I think 2 months is more than sufficient to fix a bike for any reason. It took less than that to repair my Honda and my wife's Harley when she had her accidents. Actually only took about 3-4 weeks including paint.

So I called Ma' Yamaha yesterday, they said they would call HALLS MOTORSPORT at 10:AM then call me back. Didn't hear back so I had to call them again.
Now they are saying re-re-recheck the timing which I am told is being started this afternoon and should be back together tomorrow AM.

The service manager, mechanic and myself have racked our collective brains trying to think of possible causes for the poor running but to no avail. We think it is a fuel problem.

The service department acts as if they can not wipe their collective backside with out Ma'Yamaha's permission because it is a warranty job.

Now I am being told that a service rep/mechanic will TRY TO BE HERE NEXT THURSDAY, IE: 10 Days

Their handling of this is way beyond not acceptable business practice.
To Make matters even worse this is my 2nd Yamaha, My son has had one and was looking to buy another but the sales people at this same dealership HALLS MOTORSPORT IN MOBILE ALBAMA treated him so poorly he does not want to go back. To bad to as he had the money in his pocket.

Well thanks everyone for letting me vent and I have a favor to ask.
1st Would everyone who reads this please shoot a note or even copy and paste this to the below listed contact for HALLS MOTORSPORT IN MOBILE ALABAMA. And let them know your feelings of their business practices.

2nd If you can spare a minute call the below listed # for Yamaha's so called customer support and tell them the problems going on at this dealership. Maybe they will take note and pull there licenses or at least put some pressure on them.
As of this writing we have 2,184 members on this site alone, Please help me put some collective pressure on these stealers.
http://halls-motorsports.com/contact/
Customer Relations
(800) 962-7926, press "3" for Star Specialist.

Oh and as an aside note. I had reason to do business with Truck'n Up in Mobile. I ordered a truck bed cover for my truck yesterday morning. He found one in Indiana. He calls me at lunchtime today tells me it is in and he can install anytime. So in a matter of about 28 hours including off hours he find the cover , ordered it, called the customer, and installed it.
They also rechecked the balance on some new tires for me free of charge.
That is how a business should be run!
__________________
Tom

[old2soon]

Makes me glad i didn't go there for my service. My valk was on my lift in my garage for six weeks. Kept hollering at the mechanic-but the old fart just don't work to fast. Man i feel the pain. I guess just going postal on em is out of the question. See if i can make a call fer ya 2moro. Really hope you get this sorted out soonest. RIDE SAFE.

[TearlessTom]

Thanks, anything will help.

[stormrider]

I'm in Dothan. I send anyone looking for a good deal and good service to Ward's Yamaha in Troy. They have other dealers calling them asking how to repair bikes brought in to them. Go figure.
You may want to give them a shout.

[X Ring]

I know it's a little farther but I would have sent you to Perry's Yamaha in Pascagoula, MS.  I can't remember if Mobile Cycle Center in Theodore handles Yamaha or not.

Marty

[BF]

If Fort Walton Beach (east of Pensacola in the Florida Panhandle) isn't too far for ya, call Fort Walton Honda/Yamaha on Beal Street.  Spanish Fort is only about a hour and a half away. 

[X Ring]

If Fort Walton Beach (east of Pensacola in the Florida Panhandle) isn't too far for ya, call Fort Walton Honda/Yamaha on Beal Street.  Spanish Fort is only about a hour and a half away. 

From my dealings with them, they're good people.  ChrisJ led me there a couple of years ago when I had a problem while on a Patriot Guard Mission in the area.

Marty

[alph]

HELL IF I EVER GO THERE AGAIN!!!   

[Tx Bohemian]

The "No customer service" is the main reason I will not buy another new Yamaha.

I've had a very similiar experience as far as having to bring the bike back multiple times for the same problem.  And this was at 2 dealerships.  Local and semi-local (40 miles away).

Had a vibration on a 650 Vstar that started at 45 and continued through 75.  And the more load you put on it (1up vs 2up) the worse it was.  It got so bad the wife wouldn't ride on it.
They would put a 150# mechanic on it and he'd come back with "I don't feel anything".  I could not get it through their heads that it has to be loaded down.
The second dealer said the mechs at the first dealer were stupid to bring it to them that they could fix it. So I did and 2 weeks later he changed his tune and saying they have no clue why it's vibrating, but charged me $150 - and the bike was under warranty!  A few calls and a couple of choice words to 1-800- complain-to-yamaha about the dealers I did get reimbursed.

It never did get fixed, I traded it off within a year.