I have similar situations at work. I've worked caring for the developmentally disabled for more than thirty-six years. Lately, all the young people who are sent to assist as daytime aides, spend much of their time seated on sofas, texting and searching the web. (even though the eight residents around them are frequently requesting assistance)
We have rules regarding use of phones, but they are generally ignored. And when I mention the problems to the Supervisory Elite, they encourage me to say nothing, as there is a shortage of young folk willing to take on human-service employment for ten to eleven bucks an hour. SIGH.
Mike in New York
I work for a human services co.also Mike.And we see so much of what you described.The scariest thing is we have these people driving E250 and E450 vans and buses.I'm in the fleet shop and every day is a new adventure fixing the dammages to our fleet.