loosing my faith in Hyundai

[cookiedough]

our 2014 sonata 2.4L engine was recalled due to engine vibration,  remedy was install a knock sensor to put vehicle in limp mode or shut engine off if excess vibration detected as well as extend engine warranty for lifetime replacement ONLY if knock sensor installed so had it done.  Well, Dec. 2019 after knock sensor in Nov 2019 some 3K miles later engine light came on in limp mode erratic power cutoff and 50 mph top speed VERY dangerous in traffic in Dec 2019.  Dealer installed new knock sensor Dec. 2019 lasted until today wife and kid and 3 friends heading to Gaitlinburg TN and acted up again some 14K miles and little over 1 year heading into Louisville KY some 8 hours away from WI.  

Car is sitting at hyundai of louisville KY dealer but was closing service so will see if they can fix it by Saturday had to spend 190 bucks on rental vehicle since as well Hyundai dealer has NO loaners to give out either.  I doubt it will be done by Saturday is a 1 hour recall since service guy said they are booked up 3 weeks behind on service work.  

filed case yet again with corporate Hyundai demanding if knock sensor which I know is causing same EXACT issue since ran fine prior to 70K miles prior to 1st install Nov. 2019 to get reimbursed all of 190 bucks of rental for 5 days.  But, what if vehicle not done by Sunday returning some 8 hours north home?  Wife and kid has to be back to work on Monday.  Will Hyundai also pay for towing on flat bed home from KY to WI?  Will see I guess.  

darn good car just wish I NEVER did the recall at all was fine until dealerships messed with installing a knock sensor to detect excessive engine vibration going bad now 3rd time some 14K miles later since Nov. 2019.   Local Hyundai dealerships even admit about 1 in 5 knock sensors go bad but to be on 3rd one in 14K miles and little over 1 year is excessive and they admit to that even.  One dealer told me today usually see more of a problem on cars with this recall 2.4L engine at 150K miles not at 70-85K like mine is now.  I told them is NOT MY engine having issues, is the fing crappy knock sensors going bad causing to cut power from engine and stalling car as well very slow pickup to only 50 mph top speed.  NOT safe on interstate with cars whizzing by in the rain today to KY doing 75 mph them driving 50 mph top speed.

I wonder if they will pay me for a NEW engine even though I know my engine internals is fine no excessive vibration internally has ran fine since day one is the darn faulty knock sensors going off for NO reason whatsoever.  Either that, or the hyundai dealers are not trained properly to install them correctly in the first place as evident by calling around all service mgrs. stating 1 in 5 go bad about over time?  

if this hyundai dealer in KY tries to blame me for not changing oil regularly I will have a bite out of their _ss for lying to me I do all oil changes myself every 5K miles and noted in the book in glovebox and oil level was fine this morning I checked was full and done about only 1400 miles ago.

[GiG]

Disposable worthless  krap from Korea. 
Automotive version of a Bic lighter.

[cookiedough]

Disposable worthless  krap from Korea.  
Automotive version of a Bic lighter.

and the Big 3 are any better?  

I have had dozens more issues with GM products even under warranty than all 4 of my prior Hyundais combined.

this recall though is very confusing they want to save the engine if internal parts vibrate too much by installing a knock sensor in front of the engine manifold plugged in somewhere to the side which will cause vehicle to go into limp mode if excessive internal engine vibration exists.  YET,  my sonata has NO internal engine vibration and now going on 3 faulty knock sensors causing limp mode/stalling which is totally unsafe in heavy traffic.  

done research and appears to be a casting issue from supplier of internal engine parts going bad on the 2.4L engine but my engine has never had any vibration or weird internal noises in 1st 70K miles of driving.   REALLY did NOT want the recall done since EVERY _ucking time a dealer touches any car of mine they mess it up.  ONLY reason done is to get the lifetime warranty on engine if it blows up or whatever installing the knock sensor recall get new engine for free for life.    Am surprised not one major accident has happened in heavy traffic with car not speeding up cutting power off 2-3 times from 0 to 40 mph and top speed 50 mph in heavy interstate traffic both times this faulty sensor went off on us now.  I can see someone dying causing a multi million dollar lawsuit with Hyundai eventually.

I had a very similar recall on my prior 2014 toyota tundra getting a recall done and 1 day later in the cold winter moisture at night set off a sensor they installed/or programmed ECM module differently, causing my truck to go into limp mode and that top speed was 40 mph is all and revving engine to near redline at that speed.  I had that one towed into toyota dealership for repair AFTER ONLY 1 day when ECM control module update was done to PREVENT what the darn recall solution did to my truck. 

my motto in life if NOT broke do NOT fix what is NOT broken or wrong in the first place.  Preventive measures is making it worse and worse causing issues not there to begin with.

[Rams]

At one point a few years ago, my daughter was looking and asked me what I thought of a certain model of Hyundai.   Told her up front that if she bought it, she was on her own, although I have the capability to haul her in, if she bought a Hyundai, she better get tow in service/insurance.

I'll leave it at that.

Rams

[Robert]

A couple of thoughts First I know many that have had Hyundai's and had no problems and the fact that the warranty is extended to 120k something that no American car manufacture does is pretty good.
If I have someone who it looking for a car and does not have much money I will try to steer them to a Hyundai only because except for oil changes you drive with a 100k warranty. I love the Jap crap crowd when we drive a motorcycle made in Japan or at least designed there.

With that said it seems this is a problem and its about customer service and procedures. So they install a knock sensor to tell you if you have bad rod bearings and now they have many returning with signs they designed the sensors for. So do they have a problem with their update or is their actually a problem with the bearings. This is the issue and question.

From your stand point if it says there is a fault then what are the remedies

I can tell you a work around but it would be nice if they would perform the service that it was designed to protect which is either.

Replace the engine or re perform the update, that's pretty much it from this design. Which I would press them on also.

As for a work around,

The possibility of different oil or an additive in the engine will stop this from happening also different gas. The knock sensor is located on the side of the engine held on by one bolt, if you loosen that bolt or remove the it and allow the knock sensor to hang a bit, it will not go into limp mode. Do not allow the sensor to just hang though since if banged it will think its a knock and go into limp mode.  Obviously this is only a temp fix or it could be permanent, and if you put the bolt back in and retighten it, everything should be back to normal. You cannot just disconnect it since the computer will detect that its not working and go into limp mode.

Gas could be the culprit so try premium for a tank or two on trips.

A cheap scanner should be able to reset the code so you can drive it home and if you keep it with the car you can reset it whenever necessary.

This should get you back home to a dealer that can help you locally, rather than wait.

I see it as a customer service problem rather than a company or car problem since they are trying to tell the customer under warranty that their car has a problem and to get it repaired. Here the dealers have become increasingly a problem for many reasons and not because of their techs but because of how they run them.

I know many dealerships fired most of their techs during Covid and then tried to hire some back only to find it was hard to find qualified techs. If Mc Donalds is paying 50.00 just for an interview you can imagine what problems companies looking for skilled labor are having.

Here is some information on the problem from Hyundai that you should read. I would not allow this to strand the vehicle at the dealer. Take your car, ask them to reset the code or do it yourself and get it home and allow a local dealer to look at the problem. Just explain to them you cannot wait.

If you have bad rod bearings and you have not noticed it yourself then it should get the family home.




Information below on contacting Hyundai about this issue and what it is exactly.



Engine Warranty Extended to 10 Years and 120,000 Miles for All Owners of 2011-2018 Sonata and 2013-2018 Santa Fe Sport Vehicles

The knock sensor technology will be installed through a free software update performed by Hyundai dealers and is rolling out through a product improvement campaign to approximately 2 million Hyundai vehicles, including all model year 2011-2018 Sonata and 2013-2018 Santa Fe Sport vehicles with engines produced in the U.S.

https://hyundaiengineinfo.com/

Hyundai is notifying customers about the product improvement campaigns through multiple points of contact (U.S. mail, email, vehicle telematics, dealer incentives, customer-facing website, media notification) with instructions to bring their vehicle to the nearest Hyundai dealership to have the free software installed. Customers with questions may contact the Hyundai Customer Care Center at (800) 633-5151 or consumeraffairs@hmausa.com. To find out whether a vehicle is eligible for the software update, input the vehicle’s VIN at Hyundai’s campaign website: www.hyundaiusa.com/campaignhome. Customer communications for affected vehicles have begun.

 https://www.hyundainews.com/en-us/releases/2696

[Robert]

For all that are loosing their faith in their cars you need to understand that ALL or MOST ALL cars are having some design issues. I dont know what their problem is but many of the Manufactures are having issues. Some are not so small either like BMW is replacing engines and timing chains, Audi is replacing engines due to oil consumption. Cadillac has had a host of problems also so its not just the off shore stuff and in reality most of all the cars have stuff from other countries.

They have to be sued it seems to get satisfaction in a few of these cases also.

 The new cars with their turbo charged 4 cylinder engines are not sometimes up the roads and long drives here in the USA.

Just a heads up, and something else to thank the EPA for and those who decide things for us.   

[Rams]

I love the Jap crap crowd when we drive a motorcycle made in Japan or at least designed there.

Warranties are offered to build consumer confidence and drive sales.   Draw whatever conclusion you will from that.   When Subaru was having issues with the CVT transmission, they were having major issues with sales, the consumer's confidence in Subby was falling.   Subaru had to do something, raising that warranty helped bring back sales.   

What I said had no "Jap Crap" intent.   My wife drives a Honda Ridgeline, I've owned another Ridgeline, we've had Toyotas and a VW.   My comment was more about what I've had to haul home or tow to repair facilities.   The other brand I've had to haul/tow more was Subaru (normally with transmission issues).

Whether the issues are due to the brand/design issues, the service centers or the owners, my opinion is strictly based on my experience.  

Personally, I think I drive the best and most reliable drivetrain on the road, it's got a Cummins diesel.  But, not everyone needs that kind of towing power.
It wouldn't matter what that engine was installed in, I'd drive it.   There is no perfect vehicle on the road, all have flaws but, some have more than others.

Edited:  Oh yeah, I also ride two different Honda Valkyries.   Proven reliability means a lot to me.
  Subby and Hyundai have a way to go IMHO.  YMMV.

Rams

[cookiedough]

A couple of thoughts First I know many that have had Hyundai's and had no problems and the fact that the warranty is extended to 120k something that no American car manufacture does is pretty good.
If I have someone who it looking for a car and does not have much money I will try to steer them to a Hyundai only because except for oil changes you drive with a 100k warranty. I love the Jap crap crowd when we drive a motorcycle made in Japan or at least designed there.

With that said it seems this is a problem and its about customer service and procedures. So they install a knock sensor to tell you if you have bad rod bearings and now they have many returning with signs they designed the sensors for. So do they have a problem with their update or is their actually a problem with the bearings. This is the issue and question.

From your stand point if it says there is a fault then what are the remedies

I can tell you a work around but it would be nice if they would perform the service that it was designed to protect which is either.

Replace the engine or re perform the update, that's pretty much it from this design. Which I would press them on also.

As for a work around,

The possibility of different oil or an additive in the engine will stop this from happening also different gas. The knock sensor is located on the side of the engine held on by one bolt, if you loosen that bolt or remove the it and allow the knock sensor to hang a bit, it will not go into limp mode. Do not allow the sensor to just hang though since if banged it will think its a knock and go into limp mode.  Obviously this is only a temp fix or it could be permanent, and if you put the bolt back in and retighten it, everything should be back to normal. You cannot just disconnect it since the computer will detect that its not working and go into limp mode.

Gas could be the culprit so try premium for a tank or two on trips.

A cheap scanner should be able to reset the code so you can drive it home and if you keep it with the car you can reset it whenever necessary.

This should get you back home to a dealer that can help you locally, rather than wait.

I see it as a customer service problem rather than a company or car problem since they are trying to tell the customer under warranty that their car has a problem and to get it repaired. Here the dealers have become increasingly a problem for many reasons and not because of their techs but because of how they run them.

I know many dealerships fired most of their techs during Covid and then tried to hire some back only to find it was hard to find qualified techs. If Mc Donalds is paying 50.00 just for an interview you can imagine what problems companies looking for skilled labor are having.

Here is some information on the problem from Hyundai that you should read. I would not allow this to strand the vehicle at the dealer. Take your car, ask them to reset the code or do it yourself and get it home and allow a local dealer to look at the problem. Just explain to them you cannot wait.

If you have bad rod bearings and you have not noticed it yourself then it should get the family home.




Information below on contacting Hyundai about this issue and what it is exactly.



Engine Warranty Extended to 10 Years and 120,000 Miles for All Owners of 2011-2018 Sonata and 2013-2018 Santa Fe Sport Vehicles

The knock sensor technology will be installed through a free software update performed by Hyundai dealers and is rolling out through a product improvement campaign to approximately 2 million Hyundai vehicles, including all model year 2011-2018 Sonata and 2013-2018 Santa Fe Sport vehicles with engines produced in the U.S.

https://hyundaiengineinfo.com/

Hyundai is notifying customers about the product improvement campaigns through multiple points of contact (U.S. mail, email, vehicle telematics, dealer incentives, customer-facing website, media notification) with instructions to bring their vehicle to the nearest Hyundai dealership to have the free software installed. Customers with questions may contact the Hyundai Customer Care Center at (800) 633-5151 or consumeraffairs@hmausa.com. To find out whether a vehicle is eligible for the software update, input the vehicle’s VIN at Hyundai’s campaign website: www.hyundaiusa.com/campaignhome. Customer communications for affected vehicles have begun.

 https://www.hyundainews.com/en-us/releases/2696

yah, good read thanks for the update.  My issue is with Hyundai corp. putting out a RECALL when the knock sensor install update is throwing FALSE codes to shut the engine down into limp mode which is VERY dangerous stalling the car for 3 seconds 2 to 3 times while VERY SLOWLY able to speed up to ONLY 50-55 mph top speed.  If the car ONLY slowed up steadily to 55 mph I would NOT have an issue.  It (the darn knock sensor) actually lugs the car making it KNOCK somewhat badly and stalls it at around 10-15 mph and another time from say 20-30 mph cutting 100% power from the engine for 3 seconds or so, thus can cause a rear end collision in heavy traffic since while others are speeding up,  my car slows down stalling out then kicks back in VERY SLOWLY to get up to 55 mph tops is all. 

this is DANGEROUS and is NOT right at all.  Either the knock sensor goes bad at 1 month to 1 year down the road (as is my case 2x's now), or there is actually bad rod bearings shuddering the car making noise which I do not see or hear or feel there is an issue with the internal engine yet at 70 to only 85K miles.  Hyundai dealers I have called around on say most knock sensors are being installed on vehicles with the 2.4L engine over 100K miles up to say 150K miles and supposedly Hyundai mfg. once knock sensor is installed is covering the engines FOR LIFE not just to 120K miles if the rod bearings go or knock sensor issues going bad time and time again. 

the knock sensor is a band aid approach NOT fixing the REAL issue with this engine which is bad design flaw at the mfg. plant or install of the rod bearings being bad whomever makes this engine.  I think it goes from 2011 even up to have heard NEWER 2019 2.4L engines.  HYUNDAI has reacted way too slowly on the design issues of bad rod bearings being installed on WAY WAY too many 2.4L engines for TOO many years and should be held accountable for LIFE for NOT doing the right thing prior to say 2014 and fixing the ROOT cause of this engine problem nipping it in the bud vs. letting it go on for 8 years or so. 

Another thing Hyundai mfg. told me back in Dec. 2019 is they find it NORMAL to have 1 qt. of oil consumption EVERY 1000 miles.  WOW,  right now my engine past 20k miles or so have noticed oil consumption about 1/2 qt. every 2000 miles which I can deal with, but 1 qt. every 1000 miles is EXCESSIVE and NOT normal at all.  If I had a car burning or loosing somehow that much oil, it would be GONE ASAP. 

I called the service mgr. of Hyundai of louisville KY and NO answer back yet has been 30 minutes will try again in a little bit just leaving a message to call me back ASAP since they probably wondering why a gray sonata with keys in envelope is sitting on their lot.  If nothing else,  clear the P code, reset the knock sensor, and get us back on the road for Sunday in hopes it make  it home?  Then I can take it in locally NOT 500 miles away to the same crappy Hyundai dealership near me who fixed their install 1 month after the knock sensor went bad to begin with on this recall done Nov. 2019. 

I can 99 percent guarantee you that if the knock sensor was NEVER installed to detect excessive engine vibration coming from bad rod bearings, etc. in the engine,  the car would still be driving fine NO issues the past 14K miles NO recall should have been done to it now since knock sensor installed, all kinds of false readings going on.

[f6john]

As Gig pointed out Hyundai is not a Japanese car maker. Hyundai has a major problem on their hands and their solution is to find the cheapest “solution to the problem” and make the consumer feel like they are being “taken care of”. The real solution is to start ramping up production of replacement engines and start swapping them out as the defective units start showing the symptoms. Could that sink the company? I don’t know, but for now affected owners are getting a bandaid on a wound that needs a surgeon.

As kool as some of the offerings from Hyundai look, I have never been tempted to even stop at a Hyundai dealer. Since retiring from active work life I haven’t been in any dealers showroom, which used to be regular event for me pass some time daydreaming about all the shiny new play pretties.

[Bret SD]

I love the Jap crap crowd when we drive a motorcycle made in Japan or at least designed there.

Warranties are offered to build consumer confidence and drive sales.   Draw whatever conclusion you will from that.   When Subaru was having issues with the CVT transmission, they were having major issues with sales, the consumer's confidence in Subby was falling.   Subaru had to do something, raising that warranty helped bring back sales.   

What I said had no "Jap Crap" intent.   My wife drives a Honda Ridgeline, I've owned another Ridgeline, we've had Toyotas and a VW.   My comment was more about what I've had to haul home or tow to repair facilities.   The other brand I've had to haul/tow more was Subaru (normally with transmission issues).

Whether the issues are due to the brand/design issues, the service centers or the owners, my opinion is strictly based on my experience.   

Personally, I think I drive the best and most reliable drivetrain on the road, it's got a Cummins diesel.  But, not everyone needs that kind of towing power.
It wouldn't matter what that engine was installed in, I'd drive it.   There is no perfect vehicle on the road, all have flaws but, some have more than others.

Edited:  Oh yeah, I also ride two different Honda Valkyries.   Proven reliability means a lot to me.
  Subby and Hyundai have a way to go IMHO.  YMMV.

Rams

Robert,
My girl is Japanese, she's very sensitive to the word 'Jap', she was called that in HS sometimes. Many Japanese people are offended by that language but are too polite to speak up. Just an FYI.

Rams,
I agree on the Cummins, my truck is a 2nd gen beast that I'll keep forever.. the truck will fall apart around that beautiful 6 cyl, turbo charged ultra high torque tractor motor. 

[Skinhead]

As someone who retired after 36 years at a major auto company, the one thing I can tell you with absolute certainty is that no matter which brand you buy, they are all overpriced junk.  Some are just better pieces of junk than others.

[Jess from VA]

As someone who retired after 36 years at a major auto company, the one thing I can tell you with absolute certainty is that no matter which brand you buy, they are all overpriced junk.  Some are just better pieces of junk than others.

This is the same conclusion I came to about 30 years ago.   

For many years, I only bought used junk.  As my income increased, I bought newer used junk.  At 68, I'm only on my 2d new junk.  And I think (hope), my last. 

[Robert]

Robert,
My girl is Japanese, she's very sensitive to the word 'Jap', she was called that in HS sometimes. Many Japanese people are offended by that language but are too polite to speak up. Just an FYI.

Thank you for the heads up, but I would never disrespect someone by calling them that name. I was actually referring to it as being a old term that was not appropriate, in the reference to cars or anything that was made or brought from Japan, and that includes a wife.  

[signart]

According to repairpal.com reliability rankings;
Hyundai is ranked 4th out of 32
Honda is 1st  out of 32
Accura is 2nd
Kia is 3rd
Hyundai is 4th
Mazda is 5th
Toyota is 8th
Subaru is 14th

Ford & GM is way down the list.
The best junk is foreign junk.

[scooperhsd]

Yes - all brands have their issues. I find keeping the vehicle I drive as simple mechanically as possible helps - i.e. MANUAL TRANSMISSIONS when possible, try to buy good solid brands - I tend to favor Hondas, but my last 2 cars are VW TDI's (diesels) - one has 376,000 + miles on it after replacing the 4 speed automatic with a 5 speed manual at 252,000 miles. That car burns / leaks some oil, but the leak / adding oil is cheaper than getting it fixed - just need to keep an eye on it.

[cookiedough]

According to repairpal.com reliability rankings;
Hyundai is ranked 4th out of 32
Honda is 1st  out of 32
Accura is 2nd
Kia is 3rd
Hyundai
Mazda is 5th
Toyota is 8th
Subaru is 14th

Ford & GM is way down the list.
The best junk is foreign junk.

yah, hate to admit it but the listing is pretty accurate you gave us I think overall that is.  NOT to say Ford and GM and Dodge do not make o.k. cars, just overall the listing is pretty accurate IMO.  I lost faith in GM after closing down the local Janesville WI GM plant in 2008 right before the govt bailout GM now stands for government motors and a lot of their business went to China which is the worst possible supplier and mfg. of anything ever made in terms of quality. 

Now to get a hold of the service mgr. at louisville KY dealer been 2 hours no call back yet.  I find it VERY hard to believe all 4 Hyundai dealers in louisville KY are booked 3-4 weeks or longer out for ANY AT ALL service work.  My recall to check rod bearings takes 1 hour and another 30 minutes to do a software update, guess in 3 days they do not have 1 tech to get it done 1.5 hours worth, very sad.  Not letting car sit there 500 miles away for 4 weeks waiting for call 3-5 days out for case mgr. from Hyundai to call me back, very frustrating. 

Pretty sure Hyundai will reimburse me 100% for 4 day rental and if is the recall (99 percent sure) causing same issue 1 year later same symptoms, etc. a flat bed tow truck back to WI from KY on their dime.  Just have to confirm that if EVER they call me back before Sunday.

[cookiedough]

in reality the wife and kid/friends got lucky they made driving/limping gingerly car into dealer right by an Enterprise rentacar before close at 6 p.m. got the last vehicle, a dodge charger V6.  Wish it had the HELLCAT engine in it - LOL, to burn some rubber down instead some 500 miles from home.   

Was my thought weeks ago of telling them to go rent a vehicle for some 1500 miles of driving total in 4 days but decided nah,  we got a reliable vehicle 38 hwy mpg to get them back and forth, guess not????  Always go with your 1st instinct I guess right?      

[scooperhsd]

in reality the wife and kid/friends got lucky they made driving/limping gingerly car into dealer right by an Enterprise rentacar before close at 6 p.m. got the last vehicle, a dodge charger V6.  Wish it had the HELLCAT engine in it - LOL, to burn some rubber down instead some 500 miles from home.   

Was my thought weeks ago of telling them to go rent a vehicle for some 1500 miles of driving total in 4 days but decided nah,  we got a reliable vehicle 38 hwy mpg to get them back and forth, guess not????  Always go with your 1st instinct I guess right?      

SOmetimes, it's best to listen to your gut...

[cookiedough]

well KY dealer no time for repair booked 3 weeks in the rear with 1 vs. 4 techs left, so he asked a service advisor he knows at nearby dealer in Indiana across Ohio river who owes  him a favor or two and is being towed hopefully on Hyundai's dime if recall issue to them today to spend 2 hours tops on recall tomorrow yet again hopefully fixed for good, but not holding my breath on that. 

I find it interesting EVERY single Hyundai dealer I have talked to is buried with service repairs and short staffed beyond belief.  Must be a TON of recalls to do I guess?        One dealer told me they do 2-3 of this recall on this 2.4L engine EVERY single day whether tucson, sonata, santa fe, etc. and at 1st in late 2019 when I got it initially done was a crap shoot on knock sensor with software update.  Since then,  3 or 4 NEW and IMPROVED software updates have been sent out ONLY to dealers after 2019 due to so many issues like mine popping up several months later.  Most customers all dealers told me have come back already 2-3 times like me since late 2019 when all this started so I am NOT alone 1000's and 1000's just like me at risk of dying due to their inferior recall updates.

I sent a NASTY email to corporate Hyundai with my case no.  informing them they should be ashamed of themselves NOT informing ALL the customers with prior BAD software updates to come into dealerships and get the NEW and HOPEFULLY improved software update that actually work.  They are putting 1000's of people's lives at risk by the car going into limp mode in dangerous traffic situations.

Even the service mgr. at this hyundai dealer said he agrees if 3 strikes they are OUT of business for most customers like me since he would do the same thing questioning Hyundai's incompetent recall campaign put out way too early with NO REAL effective solution besides the band aid approach of say hey lets throw a knock sensor on it but have useless software update to control it correctly.  Just makes any customer cringe in disgust that a large mfg. company is clueless on so many millions of vehicles on how they should operate and knowing full well that inferior rod bearings were installed in so many NEW vehicles over say 8+ years still NOT fixed.  Yah,  they stand behind the engine for LIFE but no good if you are DEAD because of the recall.

[Skinhead]

When I was visiting my son in NOLA, his fiancée's Nissan Exterra had a check engine light on and would stall, not start at times, so we took it to PEPBOYS and they read the codes for free.  Turns out it was a Cam sensor code.  There was a Nissan dealer next to PBs so we took it there, They said a tech wasn't available to look at it, but they would inspect/diagnose it for $89 and give us an estimate.

 So we left it, they estimated $890 to change the 2 cam sensors, and they wanted like $100 each for the sensors, and they didn't have one of them in stock, they results of the inspection was an additional $2500 in parts and labor to repair Items they said needed done (upselling).  I told them not to touch it and we would be down to pick it up. 

I ordered the sensors from Amazon for 1/4 what the dealer wanted, but when we went to pick up the vehicle, it wouldn't start and run.  A guy with a rollaway had just dropped a tow-in off. so I asked him to tow it to the house (less than 5 miles $75).  We changed the sensors and looked at what they said needed replaced/worked on for $2500, (clean throttle body, replace coolant hose (leaking), Sway bar bushings, things like that.) 

The cam sensors were a bitch to get to as the left one is almost inaccessible, but we got them done, replaced the sway bar bushings, and repositioned the clamp on the coolant hose that whoever worked on the vehicle last didn't install properly.  I found several other clamps on hoses that were never installed correctly, and cleaned the throttle body (which wasn't really needed), They never checked it and were going strictly by mileage.

Ended up costing about $60 in parts, and a lot of cuss words installing the sensors, but I will never take a vehicle to a dealer unless it is under warranty.  F'in crooks!

[GiG]

I do remember last time going to a dealer. Needed a $45 vacuum switch. It was 1986. Aint been back, no need to.
You can betchur @ss the brand name the dealership represented did not end with a vowel. 

[Farside]

  I'd by another for sure. My 14 Santa Fe had the same recall notice. It was about a month after I got the notice  and I experienced the shut down. I use my Santa Fe to travel for work every week, some weeks over 1000 miles. I couldn't drop it off yet to get worked on just too busy. I was driving to Winston Salem to help my daughter move and going down the Hway at 75mph the car died 60 miles from Winston Salem. No notice of any kind on the dash to let me know of any issues. I take very good care of all my rides and exspecially my work ride. It had 156k on it when this happened. It finally started back after 15 min and I manageged to get 60 miles to King Hyundai in Winston Salem. They were 30 min's from closing and on a Friday. I told them I was from out to town and they would let me know what's up with the car before they close.
   Well they did and I qualified for a NEW motor.  I thought they had the wrong guy but not the case. They  got me a rental at no charge that I kept for 4 weeks while they had to order me a NEW motor. I drove home to the Pan-handle of FL after helping the daughter pack up and move. In all I put about 3000k on the rental suv. King Hyundai did an outstanding job. They brought my car to me and picked up the rental. I had NO Dime out of pocket at all. I got a new motor and now 45K miles on the new motor with no issues. The Sante Fe is now near 200k and still no issues at all. Great ride and I'd buy another when the time comes with out hesitation. King in Winston Salem is TOPS!! 

[old2soon]

          Well I own 06 G M Junk. And I mean I OWN it. I also have a Mechanic I TRUST. He tells me it's this or that and it should cost about this he Is Always Real CLOSE price wise. BUT I relate to breaking down Not close to home and wunder What kinda parts changer is available. New junk prices entirely too high and they-new junk-depreciate far too quickly. And as I move up in year model the electronics control more of the vehicle. And when those puters take a dump and No warranty gotta dig DEEP Really DEEP!  RIDE SAFE.

[hubcapsc]

The cam sensors were a bitch to get to as the left one is almost inaccessible, but we got them done, replaced the sway bar bushings...
Ended up costing about $60 in parts, and a lot of cuss words installing the sensors, but I will never take a vehicle to a dealer unless it is under warranty.  F'in crooks!

I'm imagining how you had great fun working on this car with your kids
and that your Amazon parts weren't OEM and that your cam whatchamacallit
was really hard to work on.

I always take my Mini to the dealer, always opt in for the "up charges" (your
rotor mics under spec you need a new one. Do it!) I like my Mini (210,000 miles)
more than any car I pass on the highway or any car I park next to in the parking
lot, or any brand-new Mini they loan me when I leave mine at the dealer for service.
I broke a little plastic tab on something-or-other once when I changed out the
headlight bulbs on it, but basically I've never turned a single wrench on it. It
makes me happy.



-Mike

[cookiedough]

I'd by another for sure. My 14 Santa Fe had the same recall notice. It was about a month after I got the notice  and I experienced the shut down. I use my Santa Fe to travel for work every week, some weeks over 1000 miles. I couldn't drop it off yet to get worked on just too busy. I was driving to Winston Salem to help my daughter move and going down the Hway at 75mph the car died 60 miles from Winston Salem. No notice of any kind on the dash to let me know of any issues. I take very good care of all my rides and exspecially my work ride. It had 156k on it when this happened. It finally started back after 15 min and I manageged to get 60 miles to King Hyundai in Winston Salem. They were 30 min's from closing and on a Friday. I told them I was from out to town and they would let me know what's up with the car before they close.
   Well they did and I qualified for a NEW motor.  I thought they had the wrong guy but not the case. They  got me a rental at no charge that I kept for 4 weeks while they had to order me a NEW motor. I drove home to the Pan-handle of FL after helping the daughter pack up and move. In all I put about 3000k on the rental suv. King Hyundai did an outstanding job. They brought my car to me and picked up the rental. I had NO Dime out of pocket at all. I got a new motor and now 45K miles on the new motor with no issues. The Sante Fe is now near 200k and still no issues at all. Great ride and I'd buy another when the time comes with out hesitation. King in Winston Salem is TOPS!! 

Yah,  am sure you also got the 2.4L engine on the santa fe back then.  did they ever say the rod bearings were out of spec and thus then needing a NEW engine?  My guess is yes they just do not throw in a new engine for giggles....      Yes,  have heard nothing but stand up good thing on Hyundai taking care of this issue with all customers, even some at over 200K miles being given new engines.

Was surprised right before 5 p.m. got a call from Hyundai case mgr. already and am sure she has heard it all 1000's of times on this recall.  She agreed 110% with me and if is the recall causing the service engine soon light on and limp mode just like prior, everything will be covered 100% meaning the tow charge and rental charge.  The other dealer in INdiana, not KY, is looking at the car today after 9 miles tow charge and if is what I think it is and HOPEFULLY NOT a new engine at only 86K miles,  a new software update should take care of it and pick up on Sunday returning home some 450 miles from KY to WI.  Now if they break down coming home hopefully after fixed same issue,  NOTHING open for rental on a Sunday and Hyundai will be called if can get anyone on the phone to get a rental to them ASAP and towed home on their dime yet again.  Problem is nothing is usually open on a Sunday so guess they get billed for a hotel stay as well? 

Like I said,  I think Hyundai stands behind their products as good if not better than any car mfg, as they should especially on this recall, but their dealer network and support on HOW to actually fix anything on the vehicle is sorely below my standards.

[F6Dave]

A few years ago someone researched one of the automotive data services (may have been CarFax) using a simple criteria for a reliable vehicle:  vehicles that logged 200,000 miles without a major drive train repair.  At the top of the list were full sized Ford and Chevy trucks, all Toyotas, and Honda cars.

My theory on the trucks making the list is that they're relatively simple, and under-stressed since most owners use them as cars while they're designed to tow and haul heavy loads.  Come to think of it, that description fits our Valkyries too.

[Robert]

My theory on the trucks making the list is that they're relatively simple, and under-stressed since most owners use them as cars while they're designed to tow and haul heavy loads.  Come to think of it, that description fits our Valkyries too.

I agree, its going to be interesting when all these new 4 cylinder cars are a few years old with some mileage.

[cookiedough]

bummer:  bearing test FAILED is a pass/fail test and has to be read 3x's on each cylinder.  Service mgr called 400 miles away said need NEW engine will be covered everything 100% just have to get approval from corporate Hyundai next Monday or Tuesday to order engine and takes they said 3-5 days to get in and another few weeks backlogged have 17 Hyundai engines to replace ahead of me - WOW.  I called my 2 local hyundai dealers one has 4 to do the other 7 engines to replace. 
Dealer over 400 miles away told me they have 3 certified techs over 20 years experience in good hands as well as the 2 local dealers said is pretty much plug/play not much can go wrong installing entire new engine.

so question is:  Do I let a dealer 450 miles from home install the new engine having 1 hour labor into it testing bearings for recall or do I have dealer ship it the way it is to my local Hyundai dealer to get it done locally?    I prefer LOCALLY new engine installed simply because in say 500-2000 miles if anything goes wrong with NEW engine if the far away dealer did NOT hookup something correctly,  what recourse do I have?  Also, do I get a brand new 6 year / 100k mile warranty on engine again?  I doubt it ONLY what I know is the rod bearing recall if EVER goes bad again I get a LIFETIME engine replacement if bearings fail their inspection.

I got a return call coming next Tuesday from Hyundai case mgr. so have to make my decision by next Tuesday on doing engine swap 450 miles away or 30 miles away.  I doubt the 2 local dealers are any better than the bigger dealer down there having done 2-3x's as many new engine replacements in past few years. 

What would you all do?  Get new engine put in 450 miles away from home or ship car home and engine done locally?

The one dealer I trust more so locally told me today that normally the far away dealer AFTER replacing engine has to ship car when done on flat bed truck to my nearest local Hyundai dealer and service mgr. told me today they would spend up to 1 hour inspecting the long distance dealer's work testing it/driving it, etc. to make sure all hoses and wiring, etc. is hooked up properly before I take it home.    They even told me, not in my case though since only 86K miles, that if the car has 120K miles or more on it they replace hoses and connectors FREE of charge during new engine replacement. 

[..]

Get it done locally.

[cookiedough]

Get it done locally.

yah,  that was my thought that way if anything goes wrong with install,  I have local recourse to go back to 30 miles away plus doubt local dealer would fix under warranty what 450 miles away dealer messed up say 5-10000 miles later if found wrong later on.   I can though almost guarantee you that Hyundai will say get it done down there where it is at since that dealer inspected car and already spent 1 or so hours labor to diagnose car.  

If shipped up here to get new engine,  then I know local dealer would spend another 1 or so hours to run the bearing test inside engine to see if pass/fail all over again prior to ordering new engine.  I do feel though the far away dealer has more knowledgeable trained techs vs. the 2 up here being smaller.

[Rams]

Question:  What kind of warranty will the new engine have?

Rams

[cookiedough]

Question:  What kind of warranty will the new engine have?

Rams

good question,  gotta ask hyundai on Tuesday on that one.  One would think 5/60K warranty all over again of internals of engine anyways, but not sure.  ONLY thing I know as of now is the bearing recall if ever goes bad same P1326 code goes off and bearings out of spec inside engine again,  FREE engine for life over and over and over again.  Gee, how many of those 2.4L engines does Hyundai have laying around sooner or later they have to run out right since NO longer made they opted for a 2.5L engine I think now.   I mean if 1 dealer has 17 to do, another I called has 4 and another 7 to replace,  nationwide they will run out of 2.4L engines right?

[Rams]

Question:  What kind of warranty will the new engine have?

Rams

good question,  gotta ask hyundai on Tuesday on that one.  One would think 5/60K warranty all over again of internals of engine anyways, but not sure.  ONLY thing I know as of now is the bearing recall if ever goes bad same P1326 code goes off and bearings out of spec inside engine again,  FREE engine for life over and over and over again.  Gee, how many of those 2.4L engines does Hyundai have laying around sooner or later they have to run out right since NO longer made they opted for a 2.5L engine I think now.   I mean if 1 dealer has 17 to do, another I called has 4 and another 7 to replace,  nationwide they will run out of 2.4L engines right?

Regardless of what the dealerships tell you, that tells me you may have a long wait.
For your sake, I hope I'm wrong.

Rams

[Robert]

If they have to ship it and the local dealer has to look at it, its a win since they should inspect the heck out of it.

If you have to drive it 450 miles, it is a good break in, on an engine and if anything happens on the drive its under warranty.

Its a craps game either way and an engine replacement is not difficult in the least. Especially when it goes from crate to car.

This seems to be an excellent company that would stand behind their product like this. I dont know any other company that has.

At 86k and replacing an engine free of charge that's really good. I know a guy that has a Mercedes GLC with 82k and he has to replace his engine because its worn out to the tune of 12k. NO, Mercedes did not step up to the plate.

There is no way in hell they had to do this since you were happy with your vehicle and if it had not been for the knock sensor would not have known there is a problem.

Chevy's had a similar issue early on and basically told the customer, your SOL.

I can tell you this they bought a good amount of good PR over this. 100k warranty, priced right, reliable and stand behind their product. That is how Toyota made it in the USA in the beginning.

If they had not installed the knock sensor they would not have had a problem. They could have like so many companies decided not to replace  it and what till they had to under customer complaints and let the bean counters have at it. A typical model for so many car companies today.

Below are a small sample of the problems that have gotten to law suits and of course there are many more cars this applies to that are listed in this. But there are some real problems out there in cars and the MFG's could care less.


BMW Timing Chain Lawsuit Settlement Reached
BMW N20 and N26 engines allegedly suffer failures of the primary and secondary timing chains.

https://www.carcomplaints.com/news/2020/bmw-timing-chain-lawsuit-settlement-reached.shtml

Audi thinks excessive oil consumption is fine

http://www.audicomplaints.com/oil-consumption/

BMW Excessive Oil Consumption Class-Action Lawsuit Settled

https://www.carcomplaints.com/news/2018/bmw-excessive-oil-consumption-class-action-lawsuit.shtml

Audi A6 with an automatic trans had a problem with the trans cooler sending water up the harness and to other components. They knew they had this problem but kept it quiet. The repair came down to replace the whole wiring harness, replace trans, trans cooler, computers and reprogram. The cost 12k all by the owner with no help from Audi.


https://www.carcomplaints.com/Audi/A6/2012/electrical/electrical_system.shtml

Was told by Audi South orlando that a water valve seaped coolant through the connector up through the wiring and into the trans control module causing it to burn out causing a $14,000 catastrophic failure.

- Orlando, FL, USA




So when you see this be thankful its not one of these since many had to pay for their own repairs, sue the company that said it did not have a problem. So the original title of this post should be changed to

HYUNDAI STEPS UP TO THE PLATE GREAT COMPANY.

Although this is inconvenient your result should be good and essentially have a vehicle that can last over 200k.

Not bad for a Bic lighter.

[six2go #152]

Since the Indiana dealer has done the test on your car and already has it in their system, I think I would let them do the engine change. From your post, it seems as though they are quite experienced at the job. Even in the event that something would not be right when you get it back(doubtful), your local dealer should be obligated to take care of the problem.
Is Hyundai renting the Dodge for you? If so, I would just drive it until the dealer in Southern Indiana calls you and says your car is ready. If it is shipped to you or your local dealer, as you said it will undergo another inspection of the work done. The car would not have to go back to IN for further work.
In the past you have had nothing good to say about your local dealer, so why not let the IN dealer do the work? The only thing is that you wouldn't be able to stop in and check on the progress daily and scream and yell because it's not happening soon enough.
It seems like Hyundai is doing all the right things, so why not let them handle it the way they are set up to do it?

[Jess from VA]

Loosing my faith in Hyundai.

Small potatoes.  I'm losing my faith in humanity (and Truth, Justice and the American Way).   

[Patrick]

Loosing my faith in Hyundai.

Small potatoes.  I'm losing my faith in humanity (and Truth, Justice and the American Way).   

I'm not about to argue that !

[cookiedough]

hyundai steps up the plate, yes, but the main issue I have is this rod bearings being faulty since 2011 thru 2019 model years and allowing it to go year after year after year so long is NOT right, especially since the 2.0L and more so the 2.4L engine was their bread and butter engine for so long.  Hyundai knew there was an issue with that part since around 2014 and to wait so long to NOT get a better part in their engines is wrong.

then, in say 2019 issue a recall going way back affecting 2011 on up vehicles and to toss the WRONG knock sensor and software update hit or miss causing the vehicle to go into limp mode because their recall campaign of installing this knock sensor WRONG really ticks me off not once, but twice in last 1 year or so.  I called 2 Hyundai dealerships and both said there has been 3 or 4 software upgrades in 2020 alone to correct the FALSE readings going on when they started the knock sensor install in 2019.  Basically, instead of admitting fault and swapping out engines for all, they throw a band aid into the fire and about 1/4 and more go bad and put owners lives at risk.

but yes, for all those that have done the recall,  I can have 20 engines swapped out warrantied for life but ONLY on the rob bearings going bad.  That is AFTER the FACT standing behind their vehicles I guess.

[Rams]

That is AFTER the FACT standing behind their vehicles I guess.

Not knocking Hundai but, guessing is a dangerous thing.   If it ain't in writing, it doesn't count.

Rams

[cookiedough]

That is AFTER the FACT standing behind their vehicles I guess.

Not knocking Hundai but, guessing is a dangerous thing.   If it ain't in writing, it doesn't count.

Rams

will be asking about any new engine warranty tomorrow.  I would suspect 12 months/ 12000 miles at least on the entire engine but only thing I know as of now is lifetime on rod bearings since pretty sure same old same old faulty inferior rod bearings going in on new engine vs. improving them and making the parts internally BETTER to NOT be recalled again and again for life.